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Samsung Pay beats Apple Pay once again

Samsung Pay customers are happier than those using Apple Pay
Samsung Pay
After outgrowing Apple Pay, now Samsung's mobile wallet also records a higher customer satisfaction number than its competitor.

Although Samsung Pay has far less users than Apple Pay in the US, a recent study shows that those users are happier with the services they get. However, it looks like more Apple Pay customers would recommend the service - although the difference is quite small.

According to Auriemma Consulting Group (ACG) latest Mobile Pay Tracker, quoted by NFC World, "the level of satisfaction among Samsung Pay users stands at 92% compared to 84% for Apple Pay, while 49% of those using Samsung Pay would recommend the service, compared to 53% for Apple Pay." Even more, only 19 percent of Samsung Pay's users had problems at the point of sale while this figure stands at 31 percent for Apple Pay.

The figures above might change in the long run, since Samsung Pay joined the market a while after Apple Pay and, at least for now, there are not that many Samsung handsets that support the service. 


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Codrut Nistor, 2016-07-13 (Update: 2016-07-13)