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Recall issued for Samsung Galaxy Note 4 batteries

Replacement batteries shipped as part of AT&T's Insurance program have now been recalled due to concerns about the batteries overheating and creating a fire hazard. Samsung has placed blame squarely on FedEx Supply Chain.

Samsung’s Galaxy Note line can’t seem to shake off problems concerning the batteries. Last year’s Galaxy Note 7 fell victim to a massive recall for an infamous design flaw that would cause the battery to swell and explode. While the Korean tech giant has been working to put that fiasco behind it, the Galaxy Note 4 is now experiencing a similar problem. Over 10,000 batteries have been recalled due to overheating issues. As we all know from last year, a battery that overheats can explode or catch fire.

To Samsung’s credit, this isn’t due to any fault of their own. The batteries are actually being recalled by FedEx Supply Chain, and the affected units were shipped to customers as part of AT&T’s Insurance program between December of 2016 and April of this year. The batteries in question are non-OEM parts and are apparently counterfeit, according to recall statement issued by FedEx. Those who have a faulty battery have been instructed to power down their device, and FedEx should be shipping out new replacement batteries and a pre-paid box to ship the faulty battery back.

The good news for Note 4 owners is that this is an easy fix. The Note 4 is the last phone in the Note series to feature a removable battery; users can just pop off the back casing and swap out packs.

Samsung issued a statement, placing the blame squarely on FedEx Supply Chain:

FedEx Supply Chain is conducting this recall of non-genuine Samsung batteries as some of them are counterfeit. The refurbishment program was managed by FedEx Supply Chain and operated independently of Samsung. Any affected owners should contact FedEx Supply Chain at 1-800-338-0163 or go online at www.exchangemybattery.com for more information.

It seems pretty clear that Samsung is trying to distance themselves from this problem as much as possible. With the upcoming release of the Galaxy Note 8, this is a wise move. The last thing Samsung needs is for old wounds to be torn open before they start sales of one of the most anticipated phones of the year.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2017 08 > Recall issued for Samsung Galaxy Note 4 batteries
Sam Medley, 2017-08-16 (Update: 2017-08-17)
Sam Medley
Sam Medley - Review Editor - @samuel_medley
I've been a "tech-head" my entire life. After graduating college with a degree in Mathematics, I worked in finance and banking a few years before taking a job as a Systems Analyst for my local school district. I started working with Notebookcheck in October of 2016 and have enjoyed writing news articles and notebook reviews. My areas of interest include the business side of technology, retro gaming, Linux, and innovative gadgets. When I'm not hunched over an electronic device or writing code for a new database, I'm either outside with my family, playing a decade-old video game, or sitting behind a drum set.