HP is expanding its 2018 battery recall program
Overheating batteries that could endanger the safety of laptop users are not a rare occurrence for HP anymore, unfortunately. HP estimates that it had to replace over 230,000 batteries since early 2017 onwards, and the company has just announced that the 2018 battery recall program, which replaced around 50,000 batteries, has now been expanded with an additional 78,500 battery batch due to more complaints coming from costumers who bought 2018 laptop models. The expanded recall program was supposed to go live in January, but the US Government shutdown delayed HP’s plan, so the announcement was only made just recently through the Consumer Product Safety Commission site.
Back in early 2018, HP started recalling batteries for laptops manufactured between 2015-2017 that included select ProBook 640/645/650/655 G2/G3, x360 310 G2, Envy m6, Pavilion x360, HP 11, ZBook 17 G3 and ZBook Studio G3 models. The new additions for the expanded program now include certain ProBook 400 G4 and Pavilion x360 (11-inch) models, plus some lines that had faulty batteries as accessories, which include the ZBook Studio G4, ProBook 430/440/450/455/470 G5, Envy 15 and Mobile Thin Client mt21/22/31.
All customers who recently bought any of the models above are strongly advised to download the special HP battery program validation utility that can identify problematic batteries. HP will send new batteries free of charge, and it will even send a technician in case the models do not come with replaceable battery packs.