GeForce Now Priority members report a sub-60 FPS cap on certain games, despite being offered GeForce RTX 2080-class cloud hardware
Paid GeForce Now subscribers recently reported that NVIDIA appears to be capping their framerates well below 60 FPS in certain titles, a claim that NVIDIA later confirmed as being true. Redditor @LizzieLovesDaGlizzy noticed that Guardians of the Galaxy was running with a 50 FPS hard cap in place. When they contacted NVIDIA, company support representatives stated that framerate capping was indeed taking place, and was a component of NVIDIA's "Optimal Playable Settings" on a per-game basis.
NVIDIA's decision to cap framerates substantially below 60 FPS in certain AAA titles raises questions about how it advertises GeForce Now. NVIDIA's tier comparison states that Priority tier members get a connection that delivers "Up to 1080p at 60 FPS." It would seem that, to NVIDIA, "up to" refers to both resolution and framerate.
In a customer support blog post, NVIDIA claims that framerate capping is in place because certain games do not "run well enough" to stream at 60 FPS. This response raises eyebrows because Priority tier users are given access to a cloud GPU called the GRID RTX 10 8 that's equivalent to the GeForce RTX 2080 Ti. At 1080p, none of the titles NVIDIA listed run at under 60 FPS on a physical GeForce RTX 2080 Ti, with some like Dying Light easily delivering twice that framerate.
This indicates that NVIDIA could be selectively for paying customers to ease server load and save on costs, as opposed to merely finding "optimal" settings for the games in question.
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