Press Contacts
Jennie Orphanopoulos
Apple
(408) 221-6621
Apple Media Helpline
(408) 974-2042
If you have bought an Apple MacBook Pro 15-inch with Retina display between September 2015 and February 2017, you might be eligible for a free battery replacement. Apple has announced a voluntary battery recall and replacement program for these laptops citing potential battery overheating issues. Apple says that the recall is specific to these 15-inch MacBook Pros only and does not apply to any other model.
Customers can first confirm their notebook model from the 'About This Mac' option in the Apple menu and then for check for battery replacement eligibility by entering the serial number of the laptop here. The MacBook Pro will be sent to an Apple Repair Center and the free battery replacement could take one to two weeks, according to Apple.
There was a recent incident of a MacBook Pro battery exploding that caused damage to the owner's home. The laptop in question was a 2015 15-inch MacBook Pro with Retina display, which could have prompted Apple to issue a battery recall.
In the interest of safety, we urge all readers who have bought MacBook Pros between September 2015 to February 2017 to check for battery replacement eligibility and avail the free service.
Cupertino, California — Apple today announced a voluntary recall of a limited number of older generation 15-inch MacBook Pro units which contain a battery that may overheat and pose a safety risk. The units were sold primarily between September 2015 and February 2017 and can be identified by their product serial number.
The recall does not affect any other 15-inch MacBook Pro units or other Mac notebooks.
Because customer safety is a top priority, Apple is asking customers to stop using affected 15-inch MacBook Pro units. Customers should visit apple.com/support/en-in/15-inch-macbook-pro-battery-recall for details on product eligibility and how to have a battery replaced, free of charge.
To confirm which model you have, choose About This Mac from the Apple menu () in the upper-left corner of your screen. If you have “MacBook Pro (Retina, 15-inch, Mid 2015),” enter your computer's serial number on the program page to see if it is eligible for a battery replacement.
Apple revolutionised personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, Mac, Apple Watch and Apple TV. Apple’s four software platforms — iOS, macOS, watchOS and tvOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s more than 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.
Jennie Orphanopoulos
Apple
(408) 221-6621
Apple Media Helpline
(408) 974-2042