Virus scandal: Acemagic comments on infected PCs and offers affected customers several options

The delivery of PCs with viruses is probably one of the biggest disasters for a manufacturer, which is precisely what happened to Acemagic. We have already reported on the story, which also affected other manufacturers and brands, and now Acemagic has made a detailed statement on the matter. According to the company, systems produced before November 18, 2023 are affected. The reason is said to have been inadequate adjustments made "to the Microsoft source code, including network settings, without obtaining software digital signatures."

Affected customers have several options. The Mini PCs in question can be returned for a full refund of the purchase price and return shipping. Alternatively, customers who keep their affected device will receive a refund amounting to 25% of the price paid. This option is likely to be the most reasonable for many users, but customers will also have to carry out a complete reinstallation and fully delete all recovery partitions. Even then, a thorough search for potentially harmful software is still advisable. Affected users can also request a replacement, but this may lead to problems due to the fact that availability is no longer as widespread. At the very least, all affected customers will receive a 10% voucher.

Acemagic has also announced further improvements to its security measures. For example, digital signatures are to be strengthened, reviews and audits will continue to be carried out and appropriate controls will take place during production. Security is also to be increased within the company, such as prohibiting the use of unauthorized software, but it is rather astonishing that such a rule had not already been implemented.

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