Uh oh: Motorola Razr users complaining about hinge noise
Both Samsung and Huawei have had issues with their foldable devices on launch and it looks like Motorola mightn’t be off to the glitch-free start it might have hoped for either. XDA Developers’ Max Weinbach got his hands-on an in-store Razr demo unit and was shocked to hear it making loud creaking and squeaking noises as he folds and unfolds the device. Worse, his initial observations of the unit in hand was that it didn’t live up to its premium price of US$1,500 in terms of its overall build quality and feel calling it ‘half-assed.’
Weinbach’s post was the followed by a handful of other users who have ordered and used shipping units that also make noises when the hinge is folded and unfolded. Counteracting these claims are a smattering of users who have purchased the Razr and are not reporting the same noise issues when folding and unfolding the device. At this stage, however, it is too early to tell if this is a widespread problem or just isolated to some units. Failure rates of newly shipping products typically run in the single-digits and so it can be expected that there will always be faulty units in among batches of just about any device at launch.
However, given the pricing of these types of devices remembering that the Galaxy Fold runs US$1,980 and the Huawei Mate X runs around US$2,500 people expect perfection. Although somewhat cheaper at US$1,500, this is one of the most expensive devices Motorola has shipped in years, and its customers would still expect that any issues would have been ironed out. However, if you're still planning on picking one up, it may pay to hold off for at least another week or two to see if it is indeed prevalent.
Naturally, we will be keeping our eyes (and ears) out to see how the Razr launch unfolds...