HTC is pulling the HTC U11 Android Pie update

The saga surrounding the HTC U11 receiving Android 9.0 Pie rolls on. Just over a week ago, we reported that HTC had started rolling out Pie to U11 handsets in Taiwan with a wider release expected shortly. Unfortunately, and perhaps unsurprisingly given the company's record on delivering updates, the rollout has not gone smoothly.

Originally posted by Jan D on Twitter, creator of the Edge Sense Plus app, HTC has acknowledged that some people have been unable to unlock their U11 with a pattern or PIN having updated the device to Android 9.0 Pie. This soft-brick effectively renders the device useless unless it is factory reset using Recovery Mode. This is not an ideal solution as doing so wipes all user data from the device.

HTC is offering a free repair service to anyone that has been affected by the botched Android 9.0 Pie update, the details of which you can find here. Please be aware that the information is in Chinese. The company hopes to release a new system update tomorrow, which should not soft-brick handsets. Until then, we would recommend against updating your U11 to Android 9.0 Pie and to make sure that you back up your data fully before installing any future system update.