Notebookcheck

Google dismisses concerns about Pixel 5 display and chassis gaps as 'a normal part of the design' of the smartphone

Apparently, gaps between the display and chassis of the Pixel 5 are a 'normal part' of the smartphone's design. (Image source: Notebookcheck)
Apparently, gaps between the display and chassis of the Pixel 5 are a 'normal part' of the smartphone's design. (Image source: Notebookcheck)
It is normal for your Pixel 5 to have noticeable gaps between its display and chassis, according to Google. Apparently, any gaps should not affect dust and water resistance or the functionality of handsets, but people remain unconvinced.

A few weeks have passed since it emerged that some Pixel 5 units were suffering from screen separation issues. Specifically, there were countless posts online showing that the displays and chassis of some devices were not sitting flush, as is almost always the case on modern smartphones. Consequently, some people worried that these gaps might have compromised the water and dust resistance of their handsets.

However, Google has now responded on its Support Forums, dismissing any concerns that people have. The message, posted by a Community Specialist, is as follows:

We've had a chance to investigate units from customers and, combined with our quality control data from the factory, we can confirm that the variation in the clearance between the body and the display is a normal part of the design of your Pixel 5. There is no effect on the water and dust resistance or functionality of your phone. We will work with customers on an individual basis to address any concerns they may have.

If Google has designed the Pixel 5  with a gap between its display and chassis, then we would expect the majority of handsets to exhibit 'design'. However, this is not the case, as we encountered when reviewing the Pixel 5 . Inversely, Google's statement suggests that it should offer refunds and exchanges for handsets where the display and chassis meet flush. Ultimately, we doubt that this is the last we will hear of this.

static version load dynamic
Loading Comments
Comment on this article
Please share our article, every link counts!
> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2020 11 > Google dismisses concerns about Pixel 5 display and chassis gaps as 'a normal part of the design' of the smartphone
Alex Alderson, 2020-11- 4 (Update: 2020-11- 4)
Alex Alderson
Alex Alderson - News Editor - @aldersonaj
Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. Happy to chat on Twitter or Notebookchat.