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Google Pixel 5 screen gap issue is under investigation by company officials

An example of the issue affecting some Pixel 5 handsets. (Image source: Dominik Wehner)
An example of the issue affecting some Pixel 5 handsets. (Image source: Dominik Wehner)
The Pixel 5 screen gap issue, where some displays have separated from the phone body, is being investigated by Google. The investigation may take a few days, according to Forbes.
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Google is already investigating the display separation issue affecting some early Pixel 5 handsets, according to Forbes. To recap, the display on some units does not sit flush against their back panel. The severity of the issue ranges from a fine gap to one where the adhesive securing the display to the back panel is also exposed. While the issue is unsightly, there are also concerns about what effect it has on the IP68 rating of the Pixel 5.

To be clear, Google is yet to comment officially on the matter. However, Jay McGregor, writing for Forbes, had this to say:

...I have been told by a company employee that the issue is being investigated, which may take a few days to do.

Apparently, Google will update its support forum when it has an answer - meaning that it is unlikely to issue a press release addressing the issue. We imagine that a quality control issue lies behind the screen separation, although some replacement handsets have exhibited the same problem. While the Google support forum, among others, has hundreds of responses, this appears to be an isolated incident for the Pixel 5. We have not read any equivalent issues affecting the Pixel 4a or Pixel 4a (5G) either.

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Alex Alderson
Alex Alderson - Senior Tech Writer - 4167 articles published on Notebookcheck since 2018
Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. Happy to chat on Twitter or Notebookchat.
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2020 10 > Google Pixel 5 screen gap issue is under investigation by company officials
Alex Alderson, 2020-10-22 (Update: 2020-10-23)