Barnes & Noble issues recall on NOOK Tablet 7 power adapters
Barnes & Noble released the NOOK Tablet 7” late last year at an aggressively low price. A low cost can reflect low build quality, and this assumption reared its ugly head in mid-January when B&N halted sales of the tablet due to issues with the wall charger. The sales freeze has now evolved into a recall. The bookseller has announced a recall of the power adapter included with the NOOK Tablet 7”.
Barnes & Noble has received four reports of the power adapter’s casing falling apart while plugged in. This exposes the internal components and prongs of the charger and creating an electric shock hazard. While no injuries have been reported, B&N is proactively recalling an estimated 147,000 units to mitigate any further damage.
Per the recall notice, “Consumers should immediately stop using the recalled power adapters and register online for a free replacement adapter along with a Barnes & Noble $5 gift card. Once registered, consumers will be able to print a pre-paid UPS label to return the recalled adapters to Barnes & Noble. Consumers will receive replacement adapters in the mail.” B&N has stated that the problem lies with the power adapter only; the included USB cable should still work safely and can be used to charge the tablet either through a computer or a third-party USB adapter.
To register for the recall, users can either call Barnes & Noble at 877-866-5025 or visit https://help.barnesandnoble.com/app/tablet7_adapter_replacement. Customers will need to provide the serial number of their NOOK Tablet 7”, which is located in the settings menu or on the back of the physical device.
Sales of the NOOK Tablet 7” are still frozen, but the bookseller hopes to start selling the device again by the end of this month.
More information can is available at Barnes and Noble’s recall page here.