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Apple coughs up millions for technicians who shared explicit photos and a video of a 21-year-old iPhone owner

Apple has agreed to pay up to US$5 million in damages over the incident. (Image source: James Lewis)
Apple has agreed to pay up to US$5 million in damages over the incident. (Image source: James Lewis)
In 2016, a 21-year-old student sent an iPhone to Apple for repair, only for the technicians who repaired her device to share explicit photos and a video of her online. Five years on, Apple has agreed to pay her millions of dollars in damages.
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According to The Telegraph, Apple has agreed to pay millions of US dollars in damages to a woman after technicians working on behalf of the company shared explicit photos and a video of her while repairing her iPhone. Court documents confirm that the incident happened at a Pegatron-run centre based in California in 2016. Pegatron and its insurers have agreed to cover Apple's costs.

The Telegraph writes that two technicians 'posted 10 photos of her in various stages of undress and a sex video from her Facebook account', making it seem as though she had uploaded them. Apparently, the woman only removed the photos and video after friends informed her that they were on her profile.

Neither Apple nor the court has disclosed the settlement's size, although documents describe it as being 'multimillion-dollar'. It is worth stressing that Apple wanted to keep details of the settlement private to prevent it from suffering irreparable harm and 'substantial business harm'. Accordingly, the company prevented many of the incident's details from being published and was initially referred to as a 'customer' in court documents. A separate lawsuit confirmed that Apple was the customer in the incident-concerned, though.

An Apple spokesperson, cited by The Telegraph, stated that:

We take the privacy and security of our customers' data extremely seriously and have a number of protocols in place to ensure data is protected throughout the repair process. When we learned of this egregious violation of our policies at one of our vendors in 2016, we took immediate action and have since continued to strengthen our vendor protocols.

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Alex Alderson
Alex Alderson - Senior Tech Writer - 3640 articles published on Notebookcheck since 2018
Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. Happy to chat on Twitter or Notebookchat.
contact me via: @aldersonaj
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2021 06 > Apple coughs up millions for technicians who shared explicit photos and a video of a 21-year-old iPhone owner
Alex Alderson, 2021-06- 8 (Update: 2021-06- 8)