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Apple announces a new program to replace faulty call speakers in the iPhone 12 or 12 Pro

The iPhone 12 Pro. (Source: Apple)
The iPhone 12 Pro. (Source: Apple)
Apple has acknowledged that some units from its latest flagship iPhone line have faults in which they cannot emit sound during calls. The OEM has accordingly set up a new service program by which users affected by these issues can send them to office centers to have certain components replaced. It applies to the 12 and 12 Pro variants only.

Apple has found that "a very small percentage" of iPhone 12-series units might fail to complete a relatively basic function for the user as normal. This, apparently, is related to a failure in just 1 part of the receiver module, yet is enough to stop sound coming out during voice calls.

The Cupertino giant has conceded that this "No Sound" issue warrants a free repair in order to replace the defective component. It has, thus, set up a new program by which eligible customers can send their iPhone to either an Apple center or an Authorized Service Provider near them for this procedure.

Apple has also warned prospective participants that their unit should not be damaged in any other way when sending it in, or the repair may not be completed. The OEM also advises users to back their phones up to iCloud prior to shipping it under the terms of this new program.

The service applies to iPhones 12 Pro or vanilla 12s manufactured in the time between October 2020 and April 2021 only, and not to 12 Mini or Pro Max units of any kind.

Buy an iPhone 12 on Amazon

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Deirdre O'Donnell
Deirdre O'Donnell - Senior Tech Writer - 5100 articles published on Notebookcheck since 2018
I became a professional writer and editor shortly after graduation. My degrees are in biomedical sciences; however, they led to some experience in the biotech area, which convinced me of its potential to revolutionize our health, environment and lives in general. This developed into an all-consuming interest in more aspects of tech over time: I can never write enough on the latest electronics, gadgets and innovations. My other interests include imaging, astronomy, and streaming all the things. Oh, and coffee.
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2021 08 > Apple announces a new program to replace faulty call speakers in the iPhone 12 or 12 Pro
Deirdre O'Donnell, 2021-08-28 (Update: 2021-08-28)