Apple announces a new program to replace faulty call speakers in the iPhone 12 or 12 Pro
Apple has found that "a very small percentage" of iPhone 12-series units might fail to complete a relatively basic function for the user as normal. This, apparently, is related to a failure in just 1 part of the receiver module, yet is enough to stop sound coming out during voice calls.
The Cupertino giant has conceded that this "No Sound" issue warrants a free repair in order to replace the defective component. It has, thus, set up a new program by which eligible customers can send their iPhone to either an Apple center or an Authorized Service Provider near them for this procedure.
Apple has also warned prospective participants that their unit should not be damaged in any other way when sending it in, or the repair may not be completed. The OEM also advises users to back their phones up to iCloud prior to shipping it under the terms of this new program.
The service applies to iPhones 12 Pro or vanilla 12s manufactured in the time between October 2020 and April 2021 only, and not to 12 Mini or Pro Max units of any kind.
