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Verizon's VoLTE service prevents Moto G5 Plus users from making emergency calls

The Moto G5 Plus, from Verizon. Soon with the ability to browse and call at the same time. (Source: Lenovo)
The Moto G5 Plus, from Verizon. Soon with the ability to browse and call at the same time. (Source: Lenovo)
A software bug prevents Moto G5 Plus owners from dialing 911 while using Verizon's VoLTE service. Lenovo has issued a temporary fix for the problem, as well as reassurance that it is working on a permanent solution.

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If you're a Verizon customer with a Moto G5 Plus, and you find yourself in a life-threatening emergency, who you gonna call?

Not 911, that's for sure. Apparently, a strange bug prevents the handset's owners from dialing the potentially life-saving number while using Verizon's voice-over-LTE service. Don't worry, though, as Lenovo has identified the software issue responsible for the problem; expect a solution to arrive to your device soon.

In the meantime, there is a workaround. It involves disabling VoLTE on your phone; without it, you will not be able to use 4G LTE data and call at the same time. You will, however, be able to dial 911 in case of an emergency. Here are Lenovo's instructions for implementing the temporary fix:

  1. In the application tray, choose the "Settings" application.
  2. Scroll down slightly and select the "... More" option.
  3. You should see "Wireless & networks" display on the title. Now, choose the "Cellular networks" menu option.
  4. Ensure that "Enhanced 4G LTE Mode" is turned off → The slider should be to the left and gray.

That's it. With Enhanced 4G LTE disabled, it will now be possible to call emergency services. Hopefully, you'll never have to use it, but it's reassuring to know that you can, should the worse ever come to happen.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2017 04 > Verizon's VoLTE service prevents Moto G5 Plus users from making emergency calls
John Garcia, 2017-04-20 (Update: 2017-04-20)
John Garcia

John Garcia - News Editor
Notebooks, tablets, smartphones, handheld consoles—if it's a computer you can carry with you, then it's in my wheelhouse. I started my journey in tech journalism as a writer for a mobile games website. But the allure of covering hardware soon won me over, so now I'm here at Notebookcheck, sharing my passion with similarly passionate individuals.