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Some early Dell XPS 15 9500 machines have wobbly trackpads, but remediation is on offer for affected units

Some early XPS 15 9500 and XPS 17 9700 units have wobbly trackpads. (Image source: Dell)
Some early XPS 15 9500 and XPS 17 9700 units have wobbly trackpads. (Image source: Dell)
Dell has acknowledged that some early XPS 15 9500 machines shipped with wobbly trackpads. Apparently not meeting the company's "stringent quality and experience standards", Dell is offering to correct affected units. New XPS 15 9500 shipments should not suffer from wobbly trackpads, either.
Alex Alderson, 🇪🇸
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Dell has made great strides with the XPS 15 9500. As we have covered in our reviews of the Core i5-10300H and Core i7-10875H models, one of the highlights of new XPS 15 is its trackpad, which is considerably larger than the one that Dell included in past generations of the XPS 15. The trackpad is not as complex as the Force Touch trackpads that Apple includes in its MacBooks, but the XPS 15 9500 has one of the largest trackpads of any Windows laptop.

While the ones in our review units have worked perfectly well, forums like r/Dell and r/DellXPS are littered with complaints about retail units having wobbly trackpads. Popular YouTube personalities like Dave Lee have encountered this too, as he covered in his review of the XPS 15 and XPS 17. Lee states that his XPS 17 9700 also suffers from the same issue. To Dell's credit, it has acknowledged the issue and is offering to "remediate" any affected units. According to Andrew Marc David, Dell stated the following:

Dell is aware that some XPS 15 9500 customers might be experiencing an issue with their touchpad. We have identified and resolved this issue on all systems shipping in June 2020 and beyond. While functionality is not affected, it does not meet the stringent quality and experience standards we set for ourselves. Any current XPS 15 9500 customers experiencing this issue can contact Dell customer support to have it remediated.

Dell has not clarified how it will correct or improve the issue. However, some people have offered tutorials on fixing XPS 15 9500 trackpad rattling if your machine is suffering from it. One detailed example can be found here. Hopefully, neither any new XPS 15 9500 and XPS 17 9700 retail units suffer from the same issue. 

 

 

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Alex Alderson
Alex Alderson - Senior Tech Writer - 3834 articles published on Notebookcheck since 2018
Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. Happy to chat on Twitter or Notebookchat.
contact me via: @aldersonaj
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2020 06 > Some early Dell XPS 15 9500 machines have wobbly trackpads, but remediation is on offer for affected units
Alex Alderson, 2020-06-26 (Update: 2020-08-14)