Phone...calls?...what are those?: Most US millennials are found to be more comfortable with texting

An infograph on the US phone-call attitudes study. (Source:
An infograph on the US phone-call attitudes study. (Source:
A study conducted by a broadband internet research group has found that millennials are more likely to develop anxiety at the thought of a voice-call compared to boomers. 50% of the former group also reported getting their parents to make doctor's appointments over the phone for them. However, this aversion abates in those aged 35 or older.

Remote forms of staying in contact are currently rich in efficacy and variety - and it's a good thing too these days. However, there is evidence that one of these methods in particular may be at the risk of decline due to its general unpalatability among younger consumers.

The research group (HSI) has released the results of its study on attitudes to traditional voice-calls among different age groups, which was conducted as a survey of 500 US residents and their opinions on this communications platform in 2020.

HSI reported that its results show phone-call anxiety is definitely a thing among Gen Z’ers and millennials in comparison with that generation termed baby-boomers. According to their analysis, 88% of millennials prefer texting over calling, with 52% of this group surveyed admitted to getting anxious when their phones rang.

77% of the "boomer" group, on the other hand, said they didn't have this reaction to the same. 50% of the "millennials" were so opposed to speaking on the phone that they had asked their parents to make physician appointments via this medium for them.

The "Gen Z" group was reportedly comparable to the "millennials" in terms of call anxiety. Then again, HSI did not specify how its pool of respondents was split along these generational lines, or how they defined the terms for that matter.


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Deirdre O Donnell, 2020-03-30 (Update: 2020-03-30)
Deirdre O'Donnell
I became a professional writer and editor shortly after graduation. My degrees are in biomedical sciences; however, they led to some experience in the biotech area, which convinced me of its potential to revolutionize our health, environment and lives in general. This developed into an all-consuming interest in more aspects of tech over time: I can never write enough on the latest electronics, gadgets and innovations. My other interests include imaging, astronomy, and streaming all the things. Oh, and coffee.