Fitbit Versa 2: Numerous owners report smartwatches becoming unusable after latest software update

Recently, Fitbit started rolling out v35.72.1.23 for the Versa 2, which the company hoped to resolve outstanding bugs. However, several reports on the Fitbit Community suggest that Fitbit failed to spot a critical issue in the firmware update. For reference, the bug does not appear to affect all Versa 2 units.

Regardless, those that are affected exhibit a non-functional touchscreen or incorrect inputs. Hence, it is impossible to get passed the lock screen on affected units, rendering them useless. Reportedly, restarting the Versa 2 does not resolve the issue, nor does a factory reset. In fact, the smartwatch cannot be repaired to a smartphone after performing the latter, effectively bricking it.

Worse still, it seems that Fitbit has not commented on the issue yet and continues to distribute the update. Currently, Fitbit is only directing people to contact its customer service centres. With no fix in sight, for the time being, it would seem prudent to avoid Fitbit's software updates for the time being until it confirms that the issue is no longer present.

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