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Fitbit Versa 2: Numerous owners report smartwatches becoming unusable after latest software update

Fitbit's most recent Versa 2 update has caused a major issue with some units. (Image source: Fitbit)
Fitbit's most recent Versa 2 update has caused a major issue with some units. (Image source: Fitbit)
According to multiple owner reports, Fitbit's latest update for the Versa 2 has rendered some units practically useless. Believed to be a bug missed during testing, the issue leads to touchscreens no longer working in affected Versa 2 smartwatches.

Recently, Fitbit started rolling out v35.72.1.23 for the Versa 2, which the company hoped to resolve outstanding bugs. However, several reports on the Fitbit Community suggest that Fitbit failed to spot a critical issue in the firmware update. For reference, the bug does not appear to affect all Versa 2 units.

Regardless, those that are affected exhibit a non-functional touchscreen or incorrect inputs. Hence, it is impossible to get passed the lock screen on affected units, rendering them useless. Reportedly, restarting the Versa 2 does not resolve the issue, nor does a factory reset. In fact, the smartwatch cannot be repaired to a smartphone after performing the latter, effectively bricking it.

Worse still, it seems that Fitbit has not commented on the issue yet and continues to distribute the update. Currently, Fitbit is only directing people to contact its customer service centres. With no fix in sight, for the time being, it would seem prudent to avoid Fitbit's software updates for the time being until it confirms that the issue is no longer present.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2022 10 > Fitbit Versa 2: Numerous owners report smartwatches becoming unusable after latest software update
Alex Alderson, 2022-10- 3 (Update: 2022-10- 3)