Notebookcheck

Despite launch of keyboard repair program, Apple continues to sell affected MacBooks

Apple's MacBook Pro and 12-inch MacBook keyboards are faulty. (Source: Apple)
Apple's MacBook Pro and 12-inch MacBook keyboards are faulty. (Source: Apple)
Apple has finally admitted that its new 12-inch MacBook and MacBook Pro models are prone to malfunctioning. After months of user complaints, the company has officially launched a Keyboard Service Program for affected users, but it continues to sell devices that could be affected by the same issues.

Apple has officially launched a repair program for its much criticized butterfly mechanism-based MacBook keyboards. The new Keyboard Service Program for MacBook and MacBook Pro is offers four years of coverage for 12-inch MacBooks 2015 to 2017 models and both 13-inch and 15-inch MacBook Pros and 2016 to 2017 models. However, as Apple has yet update its 2017 MacBook and MacBook Pro models, it means Apple is continuing to sell models that could be affected by at least one of three issues it has identified.

According to Apple, it "has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro" can exhibit faults. These faults include letters or characters that repeat unexpectedly, letters or characters that do not appear and/or key(s) that feel "sticky" or do not respond in a consistent manner. This includes the 12-inch MacBook (Early 2015), which featured a first-generation Apple-designed butterfly mechanism keyboard and the Early 2016 and 2017 12-inch MacBooks that featured a second-generation keyboard design.

Thus far, Apple has said nothing of a third-generation butterfly-mechanism, which seems to indicate that affected devices will be fitted with replacement parts or entire components made with the same faulty design. This could well leave users who have their keyboard replaced or repaired vulnerable to the potential issues recurring even after a repair. Apple says that models affected are covered by the Keyboard Service Program for four years after purchase, although this does not extend the general warrantly coverage for the devices.

While the launch of Keyboard Service Program for MacBook and MacBook Pro should have signalled the end of the issue, we may be hearing more about it in the future. Stay tuned.

Source(s)

Read all 4 comments / answer
static version load dynamic
Loading Comments
Comment on this article
Please share our article, every link counts!
> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2018 06 > Despite launch of keyboard repair program, Apple continues to sell affected MacBooks
Sanjiv Sathiah, 2018-06-23 (Update: 2018-06-23)
Sanjiv Sathiah
Sanjiv Sathiah - News Editor
I have been tech-obsessed from the time my father introduced me to my first computer, an Apple ][. Since then, I have grown to enjoy exploring and experimenting with any computing platform that I can get my hands on – I am the definitive early adopter! I have always been interested in how we can use technology to shape and improve our lives, most recently using it to record, mix and master my debut record, Acuity – Nature | Nurture out now on Spotify.