Apple offers free repairs for products damaged in the recent Japan floods

Apple will be repairing products damaged in the Japan floods for free. (Source: Apple)
Apple will be repairing products damaged in the Japan floods for free. (Source: Apple)
Apple Japan is offering to repair Apple products damaged in the recent floods in Japan, free of cost. Those affected can directly contact Apple to arrange for a pick up till the end of September. However, there could be delays in delivery as courier services are still suspended in some areas.

Apple has offered to repair all Apple products including the iPhone, Mac, Apple Watch, iPad, iPod, and Thunderbolt Display directly damaged by the devastating rains and floods in Japan that occurred early this month. The company's support page, translated from Japanese, says —

We wish to express our heartfelt sympathy to everyone who received the damage due to the recent disaster and we pray for the earliest reconstruction as soon as possible... For defects directly damaged by the recent disaster, we will respond as much as possible to repair. In addition, we may ask you to present a certificate to confirm the customer at the time of repair application.

Those who wish to avail the service can directly contact Apple Support on 0120-27753-5 for a free pickup. Applications are not accepted online. The free service period is available till the end of September, 2018. This service, however, does not cover accessories such as the Beats headphones. Due to ongoing relief efforts and extensive damage, courier services have been suspended in some parts of the country, which may hamper pickups and deliveries on time. 

It is definitely a heartening gesture by Apple to offer free services in times of such disasters. Successive heavy rains in southwestern Japan in early July caused devastating floods and landslides leading to an estimated death toll of 225 people including 13 missing individuals and loss of property worth US$6.69 billion.


MacRumors via Apple (Japanese)

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2018 07 > Apple offers free repairs for products damaged in the recent Japan floods
Vaidyanathan Subramaniam, 2018-07-28 (Update: 2018-07-28)
Vaidyanathan Subramaniam
I am a cell and molecular biologist and computers have been an integral part of my life ever since I laid my hands on my first PC which was based on an Intel Celeron 266 MHz processor, 16 MB RAM and a modest 2 GB hard disk. Since then, I’ve seen my passion for technology evolve with the times. From traditional floppy based storage and running DOS commands for every other task, to the connected cloud and shared social experiences we take for granted today, I consider myself fortunate to have witnessed a sea change in the technology landscape. I honestly feel that the best is yet to come, when things like AI and cloud computing mature further. When I am not out finding the next big cure for cancer, I read and write about a lot of technology related stuff or go about ripping and re-assembling PCs and laptops.