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Sony asks customers what they don't like about PS VR

Sony has issued a revealing survey to users of its PS VR headset. (Source: Sony)
Sony has issued a revealing survey to users of its PS VR headset. (Source: Sony)
Sony has hired a research company to investigate the PS VR users about their user experience. The questions in the survey are quite revealing in terms of the concerns that customers may have expressed about the PS VR user experience. It also gives a few clues as to what features and enhancements Sony may be planning on making for any potential PS VR 2.0.

A section in a new Sony survey of PS VR users asks participants about what they “dislike most about the PS VR.” It then goes on to list a range of potential grievances including poor resolution; can make you feel sick/nauseous; difficult to set up; the amount of leads/wires; takes up too much space; poor immersive experience, and the quality and depth of the content. It amounts to a laundry list of the complaints that we’ve heard from various sources about the shortcomings of the PS VR solution, and highlights areas of concern for the company for what is a marquee product.

Although a generally more affordable way of entering into the world of virtual reality than either the Oculus Rift or the HTC Vive, complaints such as poor image quality and the potential to experience nausea are areas where the Rift and Vive outperform the PS VR. This is in large part due to their more advanced specifications and computational requirements. Other areas that the PS VR survey covers includes asking participants about how much they use the PS VR, and whether this was more or less than expected. The survey also digs very much into each respondent’s personal feelings towards the device and whether it has enhanced the Sony PlayStation brand and experience, or detracted from it. 

It isn’t too difficult to envision a PS VR 2.0 that addresses at least some of these concerns, if not a PS VR 1.5 that is simply more compact, lighter and easier to use and set up. However, any potential PS VR 2.0 variant would likely require substantially more processing power to eliminate feelings of nausea through higher frame rates and display refresh rates. This would naturally entail any such PS VR being hooked up to a much more powerful console that even the PS4 Pro. The timing of the survey suggests that Sony may already be gearing up for a next-generation PS VR experience, but wants to know where best to target its research and development efforts.



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Sanjiv Sathiah, 2017-08-15 (Update: 2017-08-15)