Samsung's Galaxy S8 trade-in program leaves many customers in the lurch

Samsung claimed to offer a generous rebate for those wanting to hop onto the S8 bandwagon (Source: Samsung)
Samsung claimed to offer a generous rebate for those wanting to hop onto the S8 bandwagon (Source: Samsung)
Disparities in the manner in which Samsung is honoring its trade-in program for the Galaxy S is irking many customers who had sent genuine working devices in hopes of a US$200 rebate.

Samsung ran a great deal last month which stated that any device in "good condition" can be traded in for a new Galaxy S8 or S8+ on AT&T, US Cellular and Verizon between June 2nd and June 25th. This would entitle the customer to get a US$200 discount off the price of the new Samsung device. If the device didn't happen to qualify for the trade-in, Samsung would charge US$175 and would not return the device as the agreement explicitly indicates that the title and ownership of the device would be transferred to Samsung when shipped for the trade-in.

Reports have started coming in that Samsung's enticing US$200 trade-in for users wishing to purchase the Galaxy S8 or S8+ is not being honored despite meeting the eligibility criteria. To add insult to injury, Samsung was found to cite false reasons for not honoring the trade-in despite the traded handsets being perfectly fine.

Taking advantage of the offer, users started trading in new cheap phones in hopes of getting an easy $200 rebate. With the rebate price going up to as much as $350 for an S7 edge, people were naturally enticed with the offer. While some of the claims were honored by Samsung, many trade-ins were rejected. The "good condition" clause meant that the phone would turn on, hold charge, be physically intact and have a working display. Buyers claim that despite meeting all the criteria, Samsung decided to charge $175 from their original payment. People who traded in fairly modern devices such as the iPhone 4S or even the Galaxy Note 5, which still command a good price in the market, were only compensated $25. The reasons ranged from having a defective screen to IMEI blacklisting when clearly that wasn't the case.

With no clarity on neither the exact models eligible for the trade-in nor in the fineprint, some of the users who wished to make good use of the offer have been left in the mire. While a clarity is awaited from Samsung, it is advised customers exercise due diligence before sending devices for the trade-in.


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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2017 07 > Samsung's Galaxy S8 trade-in program leaves many customers in the lurch
Vaidyanathan Subramaniam, 2017-07- 3 (Update: 2017-07- 3)
Vaidyanathan Subramaniam
I am a cell and molecular biologist and computers have been an integral part of my life ever since I laid my hands on my first PC which was based on an Intel Celeron 266 MHz processor, 16 MB RAM and a modest 2 GB hard disk. Since then, I’ve seen my passion for technology evolve with the times. From traditional floppy based storage and running DOS commands for every other task, to the connected cloud and shared social experiences we take for granted today, I consider myself fortunate to have witnessed a sea change in the technology landscape. I honestly feel that the best is yet to come, when things like AI and cloud computing mature further. When I am not out finding the next big cure for cancer, I read and write about a lot of technology related stuff or go about ripping and re-assembling PCs and laptops.