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Samsung investigating Galaxy S9/S9+ touchscreen anomalies

Samsung is investigating touch issues with its Galaxy S9 range. (Source: Samsung)
Samsung is investigating touch issues with its Galaxy S9 range. (Source: Samsung)
Samsung Galaxy S9/S9+ users are complaining of “dead spots” in their smartphone displays that are failing to respond to touch inputs. With complaints starting to mount on user forums, the Korean tech giant has said that it is actively investigating the issue.
Sanjiv Sathiah,

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It’s rare that smartphone launches go without a hitch. Samsung, a company that has had its fair share of smartphone launch hiccups, is facing another one. Its 2018 flagship, the Galaxy S9 and S9+ are being subjected to user reports of “dead spots” on their touchscreens. Apparently, there have been enough complaints that the company officially begun investigating the problem.

Threads have emerged on Reddit reporting the issue, while Samsung’s support forums also show users complaining about the problem. Speaking to Engadget, a Samsung spokesperson said, “We are looking into a limited number of reports of Galaxy S9/9+ touchscreen responsiveness issues.” The spokesperson urged customers to contact Samsung directly if they experience the issue.

Often, these sorts of issues can be explained by a software glitch and can be fixed through the company issuing a software patch. Occasionally, however, it could point to issues with the hardware manufacturing process. Samsung’s exploding Galaxy Note 7 saga is one such case in point, which resulted in an embarrassing mass recall. Fingers crossed that won’t be the case this time.

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Sanjiv Sathiah
Sanjiv Sathiah - Senior Tech Writer - 1293 articles published on Notebookcheck since 2017
I have been writing about consumer technology over the past ten years, previously with the former MacNN and Electronista, and now Notebookcheck since 2017. My first computer was an Apple ][c and this sparked a passion for Apple, but also technology in general. In the past decade, I’ve become increasingly platform agnostic and love to get my hands on and explore as much technology as I can get my hand on. Whether it is Windows, Mac, iOS, Android, Linux, Nintendo, Xbox, or PlayStation, each has plenty to offer and has given me great joy exploring them all. I was drawn to writing about tech because I love learning about the latest devices and also sharing whatever insights my experience can bring to the site and its readership.
contact me via: @t3mporarybl1p
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2018 03 > Samsung investigating Galaxy S9/S9+ touchscreen anomalies
Sanjiv Sathiah, 2018-03-23 (Update: 2020-09-30)