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Research firm finds iPhone failure rate increasing, eclipsing Android

The iPhone 6 leads the failure rates, followed by the 6s. (Source: Blancco Technology Group)
The iPhone 6 leads the failure rates, followed by the 6s. (Source: Blancco Technology Group)
Research firm Blancco has found that iPhones have become remarkably less reliable over the past five quarters. At the same time, Android phones have increased in reliability significantly.

iPhones are beating Android at... being less reliable? That's the chief finding of a research report by analyists at Blancco Technology Group. Over a study of five quarters, Blancco has found that the worldwide failure rates of iPhones have not only increased significantly over the past 15 months, but have eclipsed Android phones' failure rate.

In Q4 2015, Apple's iPhone failure rate was 15 percent. By Q4 2016, this had increased to a shocking 62 percent. In comparison, Android products went from a dismal 85 percent failure rate in the end of 2015 to a less disappointing (but still poor) 47 percent. This means that over the past 15 months, iPhones went from being one of the most reliable smartphones to the least, and vice-versa for Android.

"Failure" is defined by Blancco as "devices that had excessive performance issues that could not be resolved", and it seems that the iPhone 6 is what hurt the analysis the most. Over the past year, the iPhone 6 has seen numerous hardware issues, battery issues, and software issues caused by iOS updates.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2017 03 > Research firm finds iPhone failure rate increasing, eclipsing Android
Douglas Black, 2017-03- 6 (Update: 2017-03- 6)
Douglas Black
Douglas Black - News Editor
Douglas Black is a technology analyst, teacher, writer, and DJ. He is also Managing Editor of UltrabookReview.