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PSA | Microsoft actually sells replacement rubber feet for the Surface Laptop 3 and its predecessors

The rubber feet on the Surface Laptop 3 may be a pain but replacements are cheap, even outside of warranty. (Image source: NotebookCheck)
The rubber feet on the Surface Laptop 3 may be a pain but replacements are cheap, even outside of warranty. (Image source: NotebookCheck)
Recently, one of the feet on our Surface Laptop 3 fell off. While Microsoft does not sell replacements on its web store, it offers them in all colours through another channel. For a small fee, you could give your Surface Laptop 3 a fresh set of feet, even outside of warranty.

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Microsoft did a great job of making the Surface Laptop 3 more repairable than its predecessors, having finally provided access to the inside of the device without needing to destroy its Alcantara keyboard deck. With the Surface Laptop 3, Microsoft holds the keyboard deck in place using magnets, as iFixit's teardown shows. The Surface Laptop series continues to have atrocious upgradability, mind you, but at least the SSD is replaceable.

However, upgrading an SSD on a Surface Laptop 3 is not necessarily as easy at it is on a Surface Pro X though, where a small cover is all that keeps people from accessing its M.2 2230 drive. To do so on Microsoft's laptop, one must remove four Torx Plus hidden beneath rubber feet. Sadly, these rubber feet do not stand up well to force and break easily. Microsoft does not offer any obvious way of ordering replacements either, and apparently had advised some people that they would need a new device.

Thankfully, Microsoft does sell replacement feet for the Surface Laptop 3, although it could do a better job of informing people that it does. You must have your Surface Laptop 3 registered to a Microsoft Account for these steps to work too, but all you need is a serial number for this. This is how we managed to source replacement feet for our Surface Laptop 3, courtesy of Janette_Z on Microsoft answers: 

  • Head to Microsoft account | Devices
  • Select your Surface Laptop 3
  • Select Start Service Online
  • Select Accessory | Misc
  • Describe that you need replacement feet
  • Choose from the colour you need
  • Select your address
  • Pay

In our experience, Microsoft charged £4.80 for replacement feet, but our device was outside of warranty. Hence, your mileage may vary if you purchased Microsoft Complete or have a device that remains in warranty. That price included postage too though, and Microsoft dispatched them within three hours. Additionally, while the order acknowledgement estimated that it would take Microsoft 7-9 working days to deliver the feet, they arrived within 24 hours.

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Microsoft does not charge much for replacement Surface Laptop feet. (Image source: Microsoft)
Microsoft does not charge much for replacement Surface Laptop feet. (Image source: Microsoft)

Source(s)

NotebookCheck & Microsoft Answers

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Alex Alderson
Alex Alderson - Senior Tech Writer - 4126 articles published on Notebookcheck since 2018
Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. Happy to chat on Twitter or Notebookchat.
contact me via: @aldersonaj
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2021 02 > Microsoft actually sells replacement rubber feet for the Surface Laptop 3 and its predecessors
Alex Alderson, 2021-02- 9 (Update: 2021-02- 9)