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Microsoft Xbox Elite Controller Series 2 gets a warranty extension program amid reliability woes

Our Xbox Elite Controller Series 2 is has been great for gaming, but has started suffering reliability woes. (Image: Notebookcheck)
Our Xbox Elite Controller Series 2 is has been great for gaming, but has started suffering reliability woes. (Image: Notebookcheck)
Microsoft has launched an extended warranty program for the Xbox Elite Controller Series 2. The company has extended the normal warranty from 90 days to one year after reports of “mechanical issues” affecting the expensive accessory.

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Microsoft’s Xbox controllers are considered to be the best by many and the Elite Controller Series 2 is the flagship controller in its range. It features multiple customization options as well as removable paddles on the rear designed to give gamers a personally tailored gaming experience with a performance edge. Although the second-generation model was well-received when it launched about a year ago, users have been reporting reliability problems with it.

Although the company claims that the hardware issues are only affecting “a small percentage” of users, it has taken the unusual step of extending the regular 90-day warranty to a full 12 months. Among the issues raised is a “drifting joysticks” problem similar to those Nintendo Switch owners have complained about -- in fact, Microsoft is facing a class action lawsuit over this very issue regarding the Elite Series 2. 

We can attest that our own Elite Series 2 controller started exhibiting the same drifting joysticks issue recently, which can affect performance and accuracy of movement in games. Our controller D-Pad also started exhibiting some of the sticking issues some users have been reporting. Thankfully, with the extended warranty arrangements, Microsoft will replace faulty units while those who have had out of warranty repairs done can now also claim a refund on any repairs undertaken.

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Microsoft's Elite Controller Series 2 warranty update. (Image: Microsoft)
Microsoft's Elite Controller Series 2 warranty update. (Image: Microsoft)

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Sanjiv Sathiah
Sanjiv Sathiah - Senior Tech Writer - 1291 articles published on Notebookcheck since 2017
I have been writing about consumer technology over the past ten years, previously with the former MacNN and Electronista, and now Notebookcheck since 2017. My first computer was an Apple ][c and this sparked a passion for Apple, but also technology in general. In the past decade, I’ve become increasingly platform agnostic and love to get my hands on and explore as much technology as I can get my hand on. Whether it is Windows, Mac, iOS, Android, Linux, Nintendo, Xbox, or PlayStation, each has plenty to offer and has given me great joy exploring them all. I was drawn to writing about tech because I love learning about the latest devices and also sharing whatever insights my experience can bring to the site and its readership.
contact me via: @t3mporarybl1p
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2020 10 > Microsoft Xbox Elite Controller Series 2 gets a warranty extension program amid reliability woes
Sanjiv Sathiah, 2020-10-16 (Update: 2020-10-17)