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Microsoft Xbox Elite Controller Series 2 gets a warranty extension program amid reliability woes

Our Xbox Elite Controller Series 2 is has been great for gaming, but has started suffering reliability woes. (Image: Notebookcheck)
Our Xbox Elite Controller Series 2 is has been great for gaming, but has started suffering reliability woes. (Image: Notebookcheck)
Microsoft has launched an extended warranty program for the Xbox Elite Controller Series 2. The company has extended the normal warranty from 90 days to one year after reports of “mechanical issues” affecting the expensive accessory.

Microsoft’s Xbox controllers are considered to be the best by many and the Elite Controller Series 2 is the flagship controller in its range. It features multiple customization options as well as removable paddles on the rear designed to give gamers a personally tailored gaming experience with a performance edge. Although the second-generation model was well-received when it launched about a year ago, users have been reporting reliability problems with it.

Although the company claims that the hardware issues are only affecting “a small percentage” of users, it has taken the unusual step of extending the regular 90-day warranty to a full 12 months. Among the issues raised is a “drifting joysticks” problem similar to those Nintendo Switch owners have complained about -- in fact, Microsoft is facing a class action lawsuit over this very issue regarding the Elite Series 2. 

We can attest that our own Elite Series 2 controller started exhibiting the same drifting joysticks issue recently, which can affect performance and accuracy of movement in games. Our controller D-Pad also started exhibiting some of the sticking issues some users have been reporting. Thankfully, with the extended warranty arrangements, Microsoft will replace faulty units while those who have had out of warranty repairs done can now also claim a refund on any repairs undertaken.

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Microsoft's Elite Controller Series 2 warranty update. (Image: Microsoft)
Microsoft's Elite Controller Series 2 warranty update. (Image: Microsoft)

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2020 10 > Microsoft Xbox Elite Controller Series 2 gets a warranty extension program amid reliability woes
Sanjiv Sathiah, 2020-10-16 (Update: 2020-10-17)
Sanjiv Sathiah
I have been tech-obsessed from the time my father introduced me to my first computer, an Apple ][. Since then, I have grown to enjoy exploring and experimenting with any computing platform that I can get my hands on – I am the definitive early adopter! I have always been interested in how we can use technology to shape and improve our lives, most recently using it to record, mix and master my debut record, Acuity – Nature | Nurture out now on Spotify.