Apple yet to come straight on crooked iMacs as concerned users angle for answers
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The new iMac powered by Apple’s excellent M1 SoC recently launched with much fanfare, as you would expect of an Apple product release. It did, however, polarize fans and reviewers alike with some loving the new design and others not so keen on its white bezels and logo-less plain looking front. With units starting to hit customers, it looks, however, like the launch is going a little bit ‘skew-whiff’.
There have been a number of reports surfacing over the weekend that new iMac owners are discovering that their units have shipped with a significant manufacturing flaw. When placed on a flat table, it is clear that these faulty iMacs do not sit squarely as a result of an incorrectly mounted display. Unfortunately for customers, this cannot be adjusted meaning they either have to learn to live with it or return it and go back into a long line to wait for a replacement.
At this stage, Apple Stores haven’t been knocking back customers who have been returning them, which is what we’d expect of Apple’s customer care. However, it isn’t clear how widespread the issue is, although it seems as though it could affect a lot of units. As reports surfaced of the problem, customers who hadn’t noticed their iMac was affected suddenly found the same flaw. Similarly, Macrumors also discovered their review unit had the same problem by chance.
Apple hasn’t yet publicly acknowledged this issue, but you can expect it will be feverishly working behind the scenes to understand the full extent of the problem. At this stage, it wouldn’t surprise to see an official service program launched if it turns out to be a fundamental manufacturing error that has crept into the production. If so, it would be quite an unusual occurrence as far issues like this are concerned, but Apple has had quality control issues on release of products in the past.