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iPhone 6 and 6 Plus: customers complain about easily scratchable display glass

A growing number of iPhone 6 and iPhone 6 Plus users are complaining that the display glass on their handset scratched too easily, raising concerns regarding the smartphone's build quality.

It looks like Apple's iPhone 6 series can't catch a break from bad press. After the infamous iPhone 6 Plus Bendgate scandal, now multiple users are complaining that their display glass is covered with surface scratches after a small period of time. Some of the affected users claim that they've taken proper care of their device, but the glass is still scratched nonetheless.

If you're wondering just how common this problem is among iPhone 6 and the iPhone 6 Plus users, a thread titled "iPhone 6 screen Easily scratched" on the official Apple Support Communities forums has 750 replies and 116500 views. The thread was started on September 23rd, just four days after Apple's iPhone 6 and iPhone 6 became available for purchase in the US. Many users who commented on the thread find that the iPhone 6 display glass scratches much more easily than the glass on previous iPhones, such as the iPhone 5S.

Most smartphone manufacturers used Corning's alkali-aluminosilicate glass called "Gorilla Glass 3" on their 2014 flagships, but Apple preferred to use "Ion-X Glass", a glass aluminum silicate. The Cupertino-based manufacturer initially intended to use sapphire glass on the iPhone 6 series, but was forced to look for alternatives as its sapphire glass supplier was unable to ramp up production.

So far, Apple has yet to officially comment on the matter, but some of the affected customers report that Apple Store employees are replacing iPhone 6 units with surface scratches. Unfortunately, other users were not as successful with replacing their handsets.


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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2014 11 > iPhone 6 and 6 Plus: customers complain about easily scratchable display glass
Mihai Andrici, 2014-11-27 (Update: 2014-11-27)