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Yelp announces new AI-based discovery and connection features

Yelp announces new AI-based discovery and connection features (Image Source: Yelp)
Yelp announces new AI-based discovery and connection features (Image Source: Yelp)
Yelp, the crowd-sourced business reviews service, has launched AI-based features for the platform. The main highlight is Review Insights, which uses an aggregate of user reviews and AI smarts to score businesses.

US crowd-sourced business reviews company Yelp has introduced new AI features that the company says will help with "discovery and connection." 

The marquee feature is Review Insights, which uses AI to "discern reviewer sentiment for common aspects of a business, such as the quality of its food, service, ambiance, wait time, and drinks." The model then assigns an aggregated "sentiment" score from 1 to 100 on each metric. 

Review Insights is only available on iOS and covers restaurant, food, and nightlife properties. Yelp says Review Insights will cover more categories next year. 

Yelp's Chief Product Officer Craig Saldanha told TechCrunch that Large Language Models (LLMs) allow the company "to identify and categorize themes in reviews even when they aren't explicitly mentioned." For example, Saldanha mentioned something like "drinks came out quickly" would automatically be "categorized under service," even if the word "service" isn't used.

Yelp is also expanding visual feeds with more content, including autoplay videos, reviews, trending searches, and popular businesses. Recognitions award reviewers across 220 categories. Any reviewer who completes three reviews within a year in the same business category can earn one of 170 recognitions. 

The company announced some updates to its AI assistant, which lets users opt-in for communication from professionals who run independent services like electricians, movers, cleaners, etc. Yelp says it will mask your phone number for user privacy.

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> Expert Reviews and News on Laptops, Smartphones and Tech Innovations > News > News Archive > Newsarchive 2024 12 > Yelp announces new AI-based discovery and connection features
Rohith Bhaskar, 2024-12-11 (Update: 2024-12-11)