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Sony promises to address blurry 4K/120 Hz issue on XH90, XH900H, X9100H and XH92 TVs

Sony, 4K, 120 Hz, XH90, XH90, XH900H, X9100H, XH92
Sony, 4K, 120 Hz, XH90, XH90, XH900H, X9100H, XH92
Sony has promised to address the 4K/120 Hz issue affecting its XH90, XH900H, X9100H and XH92 TVs. The issue, which Sony has blamed on video processing, makes content at 4K and 120 Hz look blurry.

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It has only been a few days since it emerged that Sony's XH90 TV could not game in 4K and 120 Hz, despite it being one of its selling points. Specifically, content on Sony TVs like the XH90 and X900H currently looks blurry at 4K and above 100 Hz. Sony blamed data throughput for the issue, but insisted that everything was working as normal, despite evidence to the contrary.

Now, Sony appears to have rowed back on its original position with the publication of a new support page. As the screenshot below demonstrates, Sony states that a software update will address the 4K/120 Hz issue. The company adds that the following TVs will be eligible for an update, whenever it arrives:

  • XH90xx_X90xxH_X91xxH_XH92xx Series

    • XBR-55X900H
    • XBR-55X90CH
    • XBR-65X900H
    • XBR-65X90CH
    • XBR-75X900H
    • XBR-75X90CH
    • XBR-85X900H
    • XBR-85X90CH

It is unclear what Sony means by address, though. To address does not necessarily mean to fix, and it is vague enough to allow Sony to only mitigate the issue. Sony has not offered a timeline for the fix either and currently claims that the software update will only apply to TVs sold in Canada and the US. Hopefully, the update receives a wider rollout than those two countries, but it could be 2021 before anything tangible arrives.

Sale off now on Amazon - Sony X800H 49 Inch 4K Ultra HD Smart LED TV with HDR

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Sony silently acknowledged the 4K/120 Hz display issue affecting XH90, XH900H, X9100H and XH92 TVs. (Image source: Sony)
Sony silently acknowledged the 4K/120 Hz display issue affecting XH90, XH900H, X9100H and XH92 TVs. (Image source: Sony)

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Alex Alderson
Alex Alderson - Senior Tech Writer - 4126 articles published on Notebookcheck since 2018
Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. Happy to chat on Twitter or Notebookchat.
contact me via: @aldersonaj
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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2020 11 > Sony promises to address blurry 4K/120 Hz issue on XH90, XH900H, X9100H and XH92 TVs
Alex Alderson, 2020-11-16 (Update: 2020-11-17)