EA apologizes for Battlefield 6 launch outage with free boosters and Battle Pass rewards

Electronic Arts has issued an apology to all players affected by the launch-day outage of Battlefield 6 on the EA app. Users who pre-ordered the game and were unable to access it have been offered compensation in the form of 12 Hardware and 12 Career 60-minute boosters, along with full access to a seasonal battle pass.

The issue stemmed from a “purchase to play” bug that locked out players who bought the game and prompted them to buy non-existent DLC for multiplayer or campaign modes. This issue also affected players who had already pre-loaded the title from joining the massive queues forming on BF6 servers.

Addressing the whole debacle, EA acknowledged the issue and stated via Battlefield on X, “Today we experienced an outage on the EA app that prevented some of our players who pre-ordered Battlefield 6 from accessing the game, and we know this can be frustrating, so we wanted to offer an apology… with perks. The fix has been rolled out. But we aren’t done. Anyone on the EA app who was impacted will receive 12 Hardware and 12 Career 60-minute boosters, which should be arriving in impacted players’ in-game inbox this weekend.”

EA isn’t granting just 24 XP boosters, as all affected players will gain full access to the current seasonal battle pass. In addition, players who purchased the premium Phantom Edition, which already includes Battlefield Pro subscription benefits, will be given free access to Season 2’s Battle Pass as well.

This gesture aims to make up for the tons of gameplay time missed by players during peak launch excitement. Users vented their frustration as they tried to verify files, repair, and reinstall them, only to be met with the same error message.

Battlefield Studios' lead Vince Zampella also chimed in, describing the whole fiasco as “honestly embarrassing” and advising impacted players to consider refunding their EA app Battlefield 6 purchase and rebuying the game on Steam.

Despite the digital license hiccups, Battlefield 6 has seen a strong launch, shattering EA’s prior Steam records just hours after its October 10 release by peaking at 747,000 concurrent players, quadrupling the all-time high of Battlefield 5 and surpassing Call of Duty’s previous all-time high of 491,000.