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Survey: Notebook Service and Support Satisfaction

Finding that perfect laptop is one thing, but dealing with the manufacturer if something goes wrong is another. If you’ve had the pleasure of dealing with customer service and sending in a faulty notebook under warranty, then we’d like to hear from you and your experiences through our short survey.

Talking to customer service on the phone or having a precious laptop repaired by the manufacturer is a worst-case scenario. However, we are all too familiar with Murphy’s Law (anything that can go wrong will go wrong), and hardware tends to be particularly keen on breaking when you need it the most. This is why notebooks are usually sold with a 12-24 month manufacturer warranty and most manufacturers offer optional warranty extensions to boot. Quick turnaround times are particularly important as having to wait for weeks on a return will anger both business users and home users alike.

In addition to our extensive reviews, the following survey about notebook service and support satisfaction should aid readers in future purchasing decisions once all entries are processed. Anyone who has been in touch with customer service for laptop issues is welcomed to participate no matter how minor or major the problems may have been. Start-up software problems, on-site services, faulty USB ports, or damaged shipments are just a few examples that we've encountered and would love to hear about from you.

The results will be analyzed and published at a later date for all to see. As always, participation is anonymous and no personal information will be collected.

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Redaktion, 2017-12-22 (Update: 2018-02-23)