Reliability woes haunt Ford Mustang Mach-E as Tesla Model Y competitor loses important recommendation ↺
Reliability and dependability are arguably two of the most important criteria for many buyers who are in the market for a new car. The emergence of extremely sophisticated and technically complex electric vehicles certainly hasn’t changed that approach, which is why the Ford’s answer to the Tesla Model Y, the Mustang Mach-E, has now lost the recommendation of an influential consumer organization in the US.
Based on new data from a customer survey, the well-known publication Consumer Reports has decided to pull its recommendation for the Ford Mustang Mach-E, which was previously listed as the organization’s best pick in the EV category. Just last year, the electric crossover managed to beat out the Tesla Model 3 to earn the top spot on Consumer Report’s more or less controversial list, but pesky reliability issues have now thrown a wrench in the works.
According to InsideEVs, buyers of the Ford Mustang Mach-E have for example complained about various technical gremlins, some of which affect the rather important infotainment system that allegedly tends to freeze and become completely unresponsive. Other drivers have complained about battery and charging issues, which may be even more disconcerting. Ford has already commented on such reports and emphasized that these problems affect some early units of its Tesla Model Y competitor.
The automaker further claims that it has issued according software updates, and it also initiated certain recalls for the 2021 and 2022 model year in the US. However, due to the rather young age of this particular model, some prospective buyers will probably still question the long-term reliability of the Ford Mustang Mach-E, whose 2023 'Select' base model starts at an advertised list price of US$46,895.
InsideEVs, Image: Ford