Majority of online banking done on desktops and laptops according to Bitkom

Analysts at Bitkom reveal that personal banking on tablets and smartphones is slowly catching up to traditional desktops and laptops.

Ronald Tiefenthäler/ Allen Ngo, 09/11/2015

A Bitkom survey conducted in May 2015 reveals that the majority of users in Germany are more comfortable using a desktop or laptop for online banking. 62 percent and 57 percent of respondents use their desktops and laptops, respectively, for such tasks. Bitkom analysts claim around 40 million Germans do online banking online.

Meanwhile, 34 percent and 39 percent of respondents say they are more comfortable using their smartphones and tablets, respectively, for most of their banking work. This includes using mobile banking apps or initiating transactions with said devices. In contrast, 57 percent of 14 to 29 year olds in the survey have admitted to using such features on their mobile devices. Widespread use of smartphones and tablets for banking is likely to be lower with an expanded age group.

72 percent of all respondents admitted to using their smartphones just for checking their account balances. 11 percent and 3 percent have made transfers and loans, respectively, on their smartphones. Overall, 73 percent of all Internet users have used online banking services compared to 68 percent a year earlier.