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Just six weeks after launch, Surface Duo price cuts of US$200 are riling early adopters

The Surface Duo can already be had at discounts of US$200 just six weeks after launching. (Image: Microsoft)
The Surface Duo can already be had at discounts of US$200 just six weeks after launching. (Image: Microsoft)
Microsoft’s Surface Duo is already starting to see some relatively steep price cuts of up to US$200. Naturally, early adopters aren’t happy and Microsoft isn’t doing a lot to appease customers other than pointing then to the 60-day return policy.

There was a lot of anticipation around the launch of the Microsoft Surface Duo, but reviews of the dual-screen device have been less than stellar. Criticisms have mostly focused on the buggy software (which can ultimately be fixed with updates), but nothing can be done about the middling battery life or the sub-par camera. Unsurprisingly, then, retailers have already started offering deep price cuts of up to US$200 even though it only hit the market around six weeks ago.

At launch, the 128 GB model retailed for US$1,399 while the 256 GB model retailed for US$1,599. However, several US retailers (the only market where it is sold) are already offering the 128 GB model for US$1,199 and the 256 GB model for US$1,399. Best Buy is even slicing a further US$100 off the price if customers sign up to a carrier plan. Naturally, early adopters of the Surface Duo are far from thrilled.

Microsoft, however, isn’t offering to refund customers the difference. Instead it has been pointing customers to the 60-day return policy and suggesting that they return their device and re-purchase it from a retailer offering the discount. While that is at least a modicum of a solution, it is far from convenient and could end up resulting in customers simply returning their device and opting for something different altogether. It will also cost Microsoft money in refurbishments costs for devices that no-one might end up wanting to buy.

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> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2020 10 > Just six weeks after launch, Surface Duo price cuts of US$200 are riling early adopters
Sanjiv Sathiah, 2020-10-26 (Update: 2020-10-26)
Sanjiv Sathiah
I have been tech-obsessed from the time my father introduced me to my first computer, an Apple ][. Since then, I have grown to enjoy exploring and experimenting with any computing platform that I can get my hands on – I am the definitive early adopter! I have always been interested in how we can use technology to shape and improve our lives, most recently using it to record, mix and master my debut record, Acuity – Nature | Nurture out now on Spotify.