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Google's AI will process unemployment appeals hearings in Nevada and decide people's fate

AI working with humans (Image source: Generated using DALL·E 3)
AI working with humans (Image source: Generated using DALL·E 3)
If everything goes as planned, Nevada will soon become the first administration to use a generative AI system to process appeals hearings transcripts and issue a recommendation regarding the ruling. However, it should also be taken into account that the final decision (and accountability) will remain in human hands.

When deciding the fate of a business or an individual in certain matters, a very large amount of documentation is involved. So far, humans have had to go through hundreds, sometimes thousands, of pages before coming up with a decision. Now, it looks like Nevada is only a few months away from the implementation of a system that would analyze unemployment appeals hearings transcripts and suggest the best decision to the humans who have to issue the final verdict (and be accountable for it).

According to Nevada officials, the upcoming AI-powered system, which is being designed by Google, will reduce the time needed for a referee to write a determination from a few hours to just five minutes, depending on the case. For now, the human element remains essential. The AI tool will analyze all the documentation that a human referee would and then conclude the process with a recommendation for approval, denial, or modification of the unemployment claim in question. After that, the human in charge will just have to sign the decision or revise the document and send it for further investigation to the Department of Employment, Training, and Rehabilitation (DETR).

DETR's director, Christopher Sewell, says that "We can get decisions out quicker so that it actually helps the claimant," while assuring everyone that no AI-exclusive decisions will be made. However, things could change in the long run as AI's grip on human society could begin to tighten. By the end of 2025, this system will most likely be in full working condition and could also be taken into account by other states.

Those interested in the job market and the US economy overall might want to check out Gary N. Brown's The Job Market Paradox: Unraveling the Complexities of Growth, Unemployment, and Inflation in Modern America, which goes for $5.99 on Kindle and can also be acquired from Amazon in paperback form for $12.99.

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> Expert Reviews and News on Laptops, Smartphones and Tech Innovations > News > News Archive > Newsarchive 2024 09 > Google's AI will process unemployment appeals hearings in Nevada and decide people's fate
Codrut Nistor, 2024-09-11 (Update: 2024-09-11)