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Google offering Pixel XL as a replacement for defective Nexus 6Ps

The Huawei Nexus 6P has been plagued by issues. (Source: Google)
The Huawei Nexus 6P has been plagued by issues. (Source: Google)
According to reports, owners of faulty Huawei Nexus 6P devices who have returned their device to Google have received Pixel XLs as replacements. Customers in some regions, however, are more likely to receive a replacement Pixel XL than others.

Google is replacing faulty Huawei Nexus 6P devices with Google Pixel XLs, according to reports. However, this is currently only occurring in some regions and only for those customers who purchased their device through the Google Store. Warranties are being honored even for customers where their device may have also fallen out of the official warranty period, suggesting that there may be some real substance to reports of reliability issues reported by users in the months after its launch.

Reddit users belonging to the Huawei Nexus 6P subreddit have been posting screenshots of their replacement device orders clearly showing that Google has been substituting the older Nexus 6P models with the more recent Pixel XL. Customers in North America are the most likely to be offered a replacement Pixel XL. Some (but not all) in the U.K. are also receiving Pixel XLs as replacements. Customers in Australia appear to be all out of luck at the moment and are still receiving refurbished Nexus 6P devices in exchange for their faulty units.

The Nexus 6P was one of the two final models to bear the distinguished Nexus branding and was released in late September 2015. It was the Google standard bearer for Android 6.0 Marshmallow and was the result of a partnership between Google and Huawei. It centered on a 5.7-inch WQHD AMOLED display and was powered by a Qualcomm Snapdragon 810 v2.1 chipset clocked at 2.0 GHz. Since launching, however, users have reported a bootloop issue and a separate battery problem causing the device to randomly shutdown. Although software updates have resolved problems for some customers, others have been forced to return their devices.


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> Expert Reviews and News on Laptops, Smartphones and Tech Innovations > News > News Archive > Newsarchive 2017 09 > Google offering Pixel XL as a replacement for defective Nexus 6Ps
Sanjiv Sathiah, 2017-09-14 (Update: 2017-09-15)