Motorola boss blames Android for higher device return rate

Motorola boss blames Android for higher device return rate
Motorola boss blames Android for higher device return rate
Motorola CEO says more often than not it is the OS and apps that force customers to return their Android devices

Motorola Xoom was the first tablet to be out featuring Android 3.0 or Honeycomb. After so many devices later, the Android tablets have exactly not won hearts yet. But why? Well, Motorola CEO Sanjay Jha has an answer – it is not the hardware, but the app experience that is turning people off.

"70 percent of all smartphone returns tend to be for software reasons. We're beginning to understand now what has been going on," said Jha. He pointed out that because Android is very open in terms of complete customization of the operating system, anyone who can develop an android app can put it on the marketplace, without any stringent testing process. This increases the probability of an app malfunctioning in the way that is detrimental to the overall device such as excessive CPU and battery usage, or spreading malware to affect your data.

This can be partly true. But Acer sold 1 million Iconia Tabs in the first month. Asus is falling short of supply to satisfy the huge demand of the Transformer. Why Motorola, despite of being the first one to the market, could not hold on to the lead?   

Source(s)

> Notebook / Laptop Reviews and News > News > News Archive > Newsarchive 2011 06 > Motorola boss blames Android for higher device return rate
Author: Pallab Jyotee Hazarika, 2011-06- 8 (Update: 2012-05-26)