T-Mobile is shutting down JUMP! On Demand and giving customers an unusual goodbye deal

T-Mobile will shut down its JUMP! On Demand program on December 1. The company has not released a formal public statement, but support material spotted by The Mobile Report confirms that JUMP! On Demand will end and that customers will no longer have access to upgrades after November 30. This marks the quiet closure of a leasing program that once defined T-Mobile’s pitch to frequent upgraders.

JUMP! On Demand launched in 2015 with the promise of monthly upgrades without the commitment of full retail prices. Customers leased a phone for 18 months and had the option to swap models along the way. The offer appealed to people who wanted new iPhones or Samsung Galaxy devices every few months, but the program became harder to access over the years as T-Mobile reduced eligibility, increased deposits, and phased out promotions tied to leasing.

According to the leak, current JUMP! On Demand customers are allowed one final upgrade before November 30. After that, T-Mobile will close all active leases and transfer ownership of the device to the customer. The internal guidance also confirms that T-Mobile will waive all remaining lease payments, which means subscribers will not owe a buyout fee and will keep the device they currently use at no extra cost. That is a rare move from a US carrier and likely a way for T-Mobile to exit the program without negative customer pushback.

T-Mobile has not given a reason for ending JUMP! On Demand, although the business case is quite obvious. Leasing phones introduces financial risk at a time when smartphone prices have increased. It also complicates billing and returns, which leads to support problems. T-Mobile now prefers simple device financing tied to long service terms, which locks customers in longer and avoids the logistics of returned lease devices.