Survey: Laptop and Smartphone Service and Support Satisfaction 2020

Broken smartphone or laptop? What is your experience with the manufacturer service and support in case of a defect? For the third year in a row we invite our readers to share their experiences with different brands with us. Your participation will help future buyers in their decision making, so be sure to participate!
J. Simon Leitner,

It's that time again: We would like to ask our readers about their experiences in case of a notebook or mobile phone repair in the last 12 months. Your opinion is requested! 

When looking for information about the quality of service from a specific manufacturer, you are usually dependent on the experience reported by other users. With this survey we want to collect these reports in the largest possible number and standardize them to comparable points in order to be available to all readers in the context of a comprehensive evaluation. We are especially curious about how things have developed over the last few years, as we are now conducting this survey for the third year in a row.

Once again, all those readers who have had experience with the support or service of a manufacturer are invited to participate, ideally those that have occurred within the last 12 months. This includes the use of a telephone hotline in case of questions about commissioning or various malfunctions, as well as a classic repair, either by sending in the device (also pick-up or bring-in) or by using an on-site service.

This survey will then be edited and the results will be published and made freely available on Notebookcheck. As usual, participation is anonymous and does not require registration!

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J. Simon Leitner, 2020-02-28 (Update: 2020-02-28)