Apple still leading the ACSI survey

Teaser

Apple scored 86 of 100 points in the American Customer Satisfaction Index (ASCI) and is therefore still the leading PC manufacturer. On the second place Acer, Dell, and HP score 77 points.

Klaus Hinum, Published 09/22/2010

The survey is yearly conducted by the University of Michigan and asks 80.000 US American citizens about the satisfaction with their PCs. The results are combined to a score ranging from 0 to 100. The higher the score, the better. Since 2004 Apple is leading the PC manufacturers in customer satisfaction according to the ASICS surveys.

Personal Computers Scoreboard with results from 1997-2010

Source(s)

September 2010 Scores: http://www.theacsi.org/index.php?option=com_content&task=view&id=210&Itemid=222

Press Release: http://www.theacsi.org/images/stories/images/news/sept2010_pressRelease.pdf

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Klaus Hinum - Founder, CTO - 2986 articles published on Notebookcheck since 2005

I am one of the founders of Notebookcheck. My primary focus is on articles about new CPU and GPU technology. With my scientific background (Ph.D. in computer science) I try to put facts before feelings in my work. I have been writing and working for Notebookcheck since 2005.