Apple still leading the ACSI survey
The survey is yearly conducted by the University of Michigan and asks 80.000 US American citizens about the satisfaction with their PCs. The results are combined to a score ranging from 0 to 100. The higher the score, the better. Since 2004 Apple is leading the PC manufacturers in customer satisfaction according to the ASICS surveys.
September 2010 Scores: http://www.theacsi.org/index.php?option=com_content&task=view&id=210&Itemid=222
Press Release: http://www.theacsi.org/images/stories/images/news/sept2010_pressRelease.pdf
I am one of the founders of Notebookcheck. My primary focus is on articles about new CPU and GPU technology. With my scientific background (Ph.D. in computer science) I try to put facts before feelings in my work. I have been writing and working for Notebookcheck since 2005.