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Survey: Laptop and Smartphone Service and Support Satisfaction 2022

Survey: Laptop and Smartphone Service and Support Satisfaction 2022

For the fifth year in a row, we are asking our readers about their experiences with manufacturer service and support. How did you fare in the event of a defect in your laptop or smartphone? Your participation will help future buyers in their decision making, so be sure to participate!
J. Simon Leitner, 20 May 2022 08:56
Lenovo has a noteworthy deal on a very sutiable configuration of its versatile 2-in-1, the ThinkPad X12 (Image: Lenovo)

Deal: Lenovo ThinkPad X12 with Intel Core i7-1160G7 and 16GB RAM on sale for US$804

The reasonably equipped Windows machine from Lenovo's prestigious line of business notebooks is currently heavily discounted on eBay, which makes the Lenovo ThinkPad X12 a decent choice for bargain hunters who are looking for a ve...
Enrico Frahn, 18 May 2022 02:26
Apple's popular wireless headphones, the AirPods Pro, are now part of a lawsuit filed in California (Image: Ignacio R)

Apple's AirPods Pro have allegedly ruptured a boy's eardrum

The unsuspecting twelve-year-old boy supposedly suffered permanent hearing damage when an extremely loud warning notification was played through his AirPods Pro, which is why Apple is now being sued for damages in California.
Enrico Frahn, 18 May 2022 00:46
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ThinkPad X1 Yoga G7

Lenovo should offer its flagship convertible ThinkPad X1 Yoga G7 with AMD Ryzen CPUs

The high-end convertible ThinkPad X1 Yoga G7 is one of the first business devices featuring Intel's new Alder Lake-P CPUs. The implementation still reveals some issues, but some of the problems are caused by the high power consump...
Andreas Osthoff, 17 May 2022 23:16
Garmin is rumoured to unveil the Forerunner 255 and Forerunner 955 series in June. (Image source: Dokunmatik Rakun)

Garmin Forerunner 255 and Forerunner 955 series emerge on FCC before US release and possible June announcement

The FCC has published documents for Garmin's upcoming Forerunner 255 and Forerunner 955 series smartwatches. The pair are thought to be only a month away from release and should include special Music variants.
Alex Alderson, 17 May 2022 22:45
The Powkiddy RGB20S relies on the Rockchip RK3326 SoC. (Image source: Powkiddy)

Powkiddy RGB20S: New retro handheld revealed with USB Type-C, Wi-Fi and two microSD card readers

Powkiddy has begun selling the RGB20S, a gaming handheld that resembles a Game Boy. Equipped with a 3.5-inch IPS display and multiple buttons, the Powkiddy RGB20S retails for US$79.99.
Alex Alderson, 17 May 2022 22:38
The Apple Watch Series 8 could receive a flat display, among other display changes. (Image source: Jon Prosser & Ian Zelbo)

Apple Watch Series 8 to launch with a flat display in major design change

Reputedly, Apple has developed flat display glass for a future Watch Series device. According to reports, the intended smartwatch could be the Watch Series 8, which is destined for a September release.
Alex Alderson, 17 May 2022 22:35
The Steam Deck. (Source: JerryRigEverything via YouTube)

The Steam Deck runs the JerryRigEverything gauntlet of durability tests

Valve's Steam Deck may be the most sought-after mobile console around right now. It can now be found as the star of the latest JerryRigEverything video, where its ability to withstand scratching, burning and bending was put to the...
Deirdre O'Donnell, 17 May 2022 22:32
The RTX 40 series is rumoured to kick off this summer, unlike its predecessor. (Image source: NVIDIA)

NVIDIA GeForce RTX 4090: Alleged specifications surface with 16,128 CUDA cores, a 450 W TGP, over a 1 TB/s memory bandwidth and not all the AD102 die

According to reports, NVIDIA has settled on the AD102-300 die for the RTX 4090, the company's next flagship desktop graphics card. Supposedly, the RTX 4090 will deliver 126 Streaming Multiprocessors (SMs), a few short of the AD102...
Alex Alderson, 17 May 2022 21:12
Apple has released several OS updates, including iOS 15.5 and iPadOS 15.5. (Image source: Apple)

Apple releases iOS 15.5, iPadOS 15.5, watchOS 8.6, macOS 12.4 and more

Apple has introduced a raft of OS updates spanning the Apple Watch to the HomePod. Also in line for an OS update is iOS, along with iPadOS and macOS. All new updates, such as macOS 12.4, can be installed now and are rolling out wo...
Alex Alderson, 17 May 2022 21:07
The APEX 15 MAX E22. (Source: XMG)

XMG's Apex 15 MAX laptop upgrades to Ryzen 5000X processors and a 240Hz display

Schenker has refreshed the Apex 15 laptop of early 2020 with updated processors and a high-refresh-rate screen. This new 15 MAX variant is also touted as a desktop replacement, thanks to platforms that top out at the Ryzen 9 5950X...
Deirdre O'Donnell, 17 May 2022 19:51
Lenovo launches new affordable ThinkPad C14 Chromebook

Lenovo launches new affordable ThinkPad C14 Chromebook

With the ThinkPad C14 Chromebook, Lenovo expands its line of ChromeOS Laptops with another ThinkPad. Different from last years ThinkPad C13 Chromebook, the new C14 is a traditional clamshell laptop.
Benjamin Herzig, 17 May 2022 18:06
Upcoming ThinkPad P16 workstation will be Lenovo's answer to the HP ZBook Fury 16 G9 (Source: Lenovo)

Upcoming ThinkPad P16 workstation will be Lenovo's answer to the HP ZBook Fury 16 G9

Users can configure with up to 128 GB of DDR5 RAM, 8 TB of M.2 PCIe4 storage, 4G CAT16 eSIM, and 400-nit UHD OLED or 600-nit UHD IPS display.
Allen Ngo, 17 May 2022 17:59
The first-gen Huawei P50 5G case. (Source: Soyealink)

Huawei P50 Pro-compatible 5G case is now officially a thing, rated to add eSIM-powered functions to the smartphone for about US$120

Some intriguing rumors of an accessory that would allow Huawei P50-series owners to circumvent the device's limitations to 4G/LTE-only connectivity have been somewhat vindicated through the launch of the first case along these lin...
Deirdre O'Donnell, 17 May 2022 17:21
The Astell&Kern KANN Max is a compact portable music player. (Image source: Astell&Kern)

Astell&Kern reveals KANN Max portable music player with Quad-DAC

Astell&Kern has unveiled the KANN Max portable music player, the most compact model in the KANN series. The player has a Quad-DAC module and a variety of sound optimization features. LDAC and aptX HD are supported for high-quality...
Polly Allcock, 17 May 2022 17:13
ONVY is a platform that can collate health data from multiple wearables from different brands. (Image source: ONVY)

ONVY app merges health data from over 300 services including Apple Watch, Fitbit, Garmin and Oura

ONVY is beta-testing an iOS app that can provide insights from data collated from your wearables. The platform can merge metrics from over 300 services, including Apple and Fitbit. Based on the data from your various wearables, th...
Polly Allcock, 17 May 2022 17:02
The ET7 electric sedan maker shares have been upgraded to 'Buy' (image: NIO)

After the Rivian fiasco, George Soros invests in NIO

The Soros Fund Management, an investment vehicle of the billionaire George Soros, has acquired the so-called Note 2/0 convertible share assets of NIO. The up-and-coming Chinese electric car maker NIO whose cars are direct competit...
Daniel Zlatev, 17 May 2022 15:09
Video: One to avoid? Dell G15 5510 Reviewplay icon

Video: One to avoid? Dell G15 5510 Review

Welcome to our thorough review of the #Dell G15. We put the budget gaming laptop to its paces to determine if dated components and severe cost-cutting measures made this laptop one to avoid! Make sure to read our full review for our detailed analysis. English Review
The ROG Strix SCAR 17 Special Edition will start at €3,199 in the Eurozone. (Image source: ASUS)

ROG Strix SCAR 17 Special Edition: ASUS presents upgraded gaming laptop with Intel Core i9-12950HX and up to an NVIDIA GeForce RTX 3080 Ti

ASUS has unveiled the ROG Strix SCAR 17 Special Edition, a 17.3-inch gaming laptop with Intel's most powerful Alder Lake-S series processor. Not only does ASUS include the Intel Core i9-12950HX in the ROG Strix SCAR 17 Special Edi...
Alex Alderson, 17 May 2022 15:00
The ASUS ROG Flow X16 features up to a Ryzen 9 6900HS processor and a mini-LED display. (Image source: ASUS)

ASUS ROG Flow X16: Convertible gaming laptop revealed with a mini-LED and 165 Hz display

ASUS has introduced the ROG Flow X16, a convertible gaming laptop with a 16-inch display. Not only has ASUS equipped the ROG Flow X16 with powerful CPU and GPU combinations, it has also included 512 mini-LED local dimming zones th...
Alex Alderson, 17 May 2022 15:00
The EcoFlow Wave is a portable air conditioner with 12 hours of battery life. (Image source: EcoFlow)

EcoFlow Wave portable air conditioner launches with 12-hour runtime

The EcoFlow Wave portable air conditioner is now available to pre-order in the US. The gadget can deliver up to 4,000 BTU of cooling power and is suitable for small rooms or tents. The Wave can last for up to 12 hours with an opti...
Polly Allcock, 17 May 2022 14:27
The DJI FPV is rumoured to debut this summer. (Image source: @DealsDrone)

DJI Avata: Details about DJI FPV successor surface with a new camera and improved battery life

@DealsDrone has outlined specifications for the DJI Avata, an FPV drone that is expected to weigh about 500 g. Following in the footsteps of the DJI FPV, the DJI Avata is rumoured to feature some major upgrades and should arrive b...
Alex Alderson, 17 May 2022 14:15
Electronic paper displays could be used for the secondary displays on Apple's foldable devices. (Image Source: Hexus)

Apple allegedly testing electronic paper displays (EPD) for upcoming foldable devices

Ming-Chi Kuo's latest report suggests that Apple is looking to set its upcoming foldable devices apart from other brands by utilizing electronic paper displays. These solutions will be used for the cover / secondary displays due t...
Bogdan Solca, 17 May 2022 14:06
The Mango Power Series M is a home energy storage system that can fast-charge EVs. (Image source: Mango Power)

Mango Power launches M Series solar energy storage system and E portable battery

The Mango Power M Series all-in-one home energy storage system can be used as backup power for your home. The device can also be used as a solar energy system or to charge an EV. The Mango Power E is a portable battery with 16 out...
Polly Allcock, 17 May 2022 14:01
The iPhone 14 series is rumoured to arrive in under four months. (Image source: @ld_vova)

Leaker shares details about Apple September hardware event with iPhone 14 Pro, Apple Watch Extreme Edition and Apple M2 showcase

According to reports, Apple has settled on a date for this year's September hardware launch event. Supposedly, Apple could have more than just its annual iPhone refresh planned, such as the Apple Watch Extreme Edition. Even Apple ...
Alex Alderson, 17 May 2022 13:58
The Meta Quest v40 update has several features to improve privacy and security. (Image source: Meta Quest)

Meta Quest v40 update released with end-to-end encrypted Messenger calling

The Meta Quest v40 update is now available. The latest software has various features for improved security and privacy, such as in-headset 3D secure payment abilities. Meta Quest is also testing optional end-to-end encrypted Messe...
Polly Allcock, 17 May 2022 13:44
The KEF LS60 Wireless speaker system has a 1,400 W total output. (Image source: KEF)

KEF LS60 Wireless all-in-one speaker system revealed with 1,400 W power

The KEF LS60 Wireless is an all-in-one speaker system celebrating the brand’s 60th anniversary. The dual speakers have a total output of 1,400 W with various technologies to enhance the sound. Plus, an HDMI eARC port enables a hig...
Polly Allcock, 17 May 2022 13:16
The OPPO Pad Air will be launched on May 23. (Source: OPPO)

OPPO Pad Air design showcased in retail poster ahead of debut

A banner at a retail store in China has now proudly revealed the design of the upcoming OPPO Pad Air—or a part of it, at least. The tablet is displayed alongside the OPPO Reno8 and OPPO Enco R TWS earbuds, all three of which will ...
Ricci Rox, 17 May 2022 11:55
The GPD Win 3 handheld console inches closer to launch (image via GPD)

AMD Ryzen 7 6800U powered GPD Win Max 2 prototype could be ready by June 2022

GPD has received its first batch of AMD Ryzen 7 6800U APUs, which will power the upcoming GPD Win Max 2 handheld. The first working model should be ready by June 2022, hopefully followed by an official announcment detailing price ...
Anil Ganti, 17 May 2022 11:47
The 718 Cayman GT4 ePerformance vehicle is a test vehicle for the Mission R. (Image source: Porsche)

Porsche 718 Cayman GT4 ePerformance revealed as all-electric Mission R test vehicle

Porsche has announced that the 718 Cayman GT4 ePerformance is a test vehicle for its Mission R all-electric concept car. The 718 has a peak output of 800 kW (1,088 hp), and its battery can charge from 5 to 80% in 15 minutes. Porsc...
Polly Allcock, 17 May 2022 10:59
The Sonos Sub Mini is a cheaper subwoofer from the brand. (Image source: Sonos)

Sonos Sub Mini cheaper subwoofer for Arc and Ray soundbars confirmed

Rumors about the Sonos Sub Mini have been corroborated by The Verge. Reports of a more affordable subwoofer from the brand began following an app update last year. The gadget will pair wirelessly with Sonos soundbars like the newl...
Polly Allcock, 17 May 2022 10:50
The ZBook Studio G9 seems nearly uncompromising in terms of performance. Perfect for multi-monitor workflows. (Image source: HP)

HP ZBook Studio G9: 4 top-notch features that make it an attractive purchase prospect

HP recently revealed a number of interesting specifications for its upcoming ZBook Studio G9 laptop releasing sometime in June 2022. Promising true desktop-class performance in an ultraportable form factor, this high-end computer ...
Brahm Shank, 17 May 2022 10:28

Warframe and 3 other banging free-to-play games with cross-platform multiplayer support for universal dominance

We all have that one friend that vehemently insists consoles are better, and that no, it's not because of aim-assist. Next time you hear this, invite them to play one of these games and then show them what it means to be part of t...
Julian van der Merwe, 17 May 2022 08:59
Tesla Model 3 and Model Y deliveries are likely to get further delayed. (Image Source: Reuters via Hindustan Times)

Tesla Model 3 and Model Y buyers in Australia in for an excruciating 12 month delivery period; 107,293 cars recalled in China due to overheating touchscreens

Tesla Model 3 and Model Y deliveries in Australia are likely to have a long 12-month waiting period owing to production delays in the company's Shanghai Gigafactory. The whole of April saw less than half the Model 3s made compared...
Vaidyanathan Subramaniam, 17 May 2022 04:37
MSI Katana GF76 12UGS review: Is one of the most affordable RTX 3070 Ti gaming laptops worth it?

83% MSI Katana GF76 12UGS review: Is one of the most affordable RTX 3070 Ti gaming laptops worth it?

Scrimpy plastic sword. Both the 15-inch and the 17-inch versions of the Katana are some of the most affordable gaming laptops on the market. The powerful hardware of our test configuration with Alder Lake and RTX 3070 Ti can hardly be the reason for this, so where did the manufacturer make the cuts? Our test will find out.
Intel Core i7-12700H | NVIDIA GeForce RTX 3070 Ti Laptop GPU | 17.30" | 2.7 kg
Christian Hintze, 17 May 2022 03:56
In a comprehensive review, the LG C2 OLED TV received much praise for its excellent image quality (Image: LG)

The LG C2 emerges as a worthy successor to one of the most popular OLED TVs on the market

With a noticeably improved HDR peak brightness as well as a better color accuracy, the LG C2 appears to be one of the best choices for OLED enthusiasts who are looking for a visually stunning TV with perfect black levels.
Enrico Frahn, 17 May 2022 01:30
The highly-anticipated Tesla Cybertruck is no longer orderable in Germany and other European countries (Image: Tesla)

Tesla stops taking reservations for the Cybertruck in Europe

For currently unknown reasons, the unique electric pickup truck designed by the Texas-based EV pioneer can no longer be ordered in Germany and other European markets. It also remains unclear if this will eventually impact reservat...
Enrico Frahn, 16 May 2022 23:55
PUBG posts record numbers for Q1 2022. (Source: Krafton)

PUBG: Battlegrounds going free-to-play proves to be a goldmine for Krafton as quarterly profits soar by more than 600%

Krafton has posted Q1 2022 financial numbers for PUBG in its latest earning report. Per the developer, PUBG: Battlegrounds enjoyed 17.8% growth in quarterly revenue, resulting in the best quarter for the game. PUBG going free-to-...
Fawad Murtaza, 16 May 2022 23:19
Early concept render of the Xiaomi 12 Ultra. (Source: LetsGoDigital)

Xiaomi 12 Ultra launch date potentially leaks with the Snapdragon 8 Gen 1 Plus onboard

The Xiaomi 12 Ultra appears to be set to launch soon, with a leaked poster seemingly making the rounds on Weibo revealing the phone's launch date. Some other listed features include an in-house ISP, CyperFocus, and Qualcomm's upco...
Ricci Rox, 16 May 2022 23:10
The Sony LinkBuds S will be available in three colours. (Image source: Roland Quandt & WinFuture)

Sony LinkBuds S: #NeverOff hardware launch event confirmed as European pricing, specifications and entire colour options surface

More details about the Sony LinkBuds S have emerged, including its European pricing. In the meantime, Sony has teased a new hardware event, dubbed #NeverOff. The LinkBuds S will be available in three colours and are rumoured to of...
Alex Alderson, 16 May 2022 21:18
Razer Blade 17 RTX 3080 Ti versus Razer Blade 17 RTX 3070 Ti - Which is the better laptop?

Razer Blade 17 RTX 3080 Ti versus Razer Blade 17 RTX 3070 Ti - Which is the better laptop?

The Razer Blade 17 with an unleashed RTX 3080 Ti is amazing. However, we've now also reviewed the configuration with the RTX 3070 Ti and come to a conclusion. Performance versus heat development and power consumption. How signific...
Christian Hintze, 16 May 2022 20:48
The iPhone 14 Pro Max and its dual punch hole cameras up close. (Image source: Unbox Therapy)

Apple iPhone 14 Pro Max: Hands-on video with dummy unit highlights design changes from the iPhone 13 Pro Max

Apple will introduce several design changes with the iPhone 14 Pro Max, its replacement for the iPhone 13 Pro Max. While the iPhone 14 Pro Max is reputed to feature thinner display bezels than its predecessor, this year's Pro Max ...
Alex Alderson, 16 May 2022 19:25
The AYA NEO AIR will be available in two colours. (Image source: AYA NEO)

AYA NEO AIR: Pre-orders open for compact gaming handheld with an OLED display

AYA NEO has opened pre-orders for the AYA NEO AIR in China. The gaming handheld is significantly cheaper than other AYA NEO devices and comes with an OLED display. The AYA NEO AIR will be available in two colours, but with AMD RX ...
Alex Alderson, 16 May 2022 19:19
It is unclear whether Xiaomi will sell the Xiaomi 12 Ultra in this colour option. (Image source: Weibo)

Xiaomi 12 Ultra: Rear panel leaks with specifications and apparent final camera design

An image showcasing the Xiaomi 12 Ultra's rear design has leaked online. Supposedly the device's final design, the leak also contains a few camera specifications, although three rear-facing cameras are expected.
Alex Alderson, 16 May 2022 19:15
OPPO makes a Reno8 announcement. (Source: OPPO)

OPPO Reno8 series launch date is announced alongside new renders hinting at design changes in the upcoming mid-range smartphones

OPPO has set a date on which the new Reno8-series smartphones will make their debut. The devices are expected to emerge with a selection of new MediaTek or Qualcomm processors, AMOLED displays and possibly even highly customized r...
Deirdre O'Donnell, 16 May 2022 18:58
The Note 12 VIP. (Source: Infinix)

Infinix' Note 12 VIP launches as the "world's thinnest" 120W-charging smartphone

The latest Infinix Android 12 smartphone, the Note 12 VIP, is also the world's latest 120W smartphone. Furthermore, the OEM touts it as the slimmest mobile device with this charging technology. It also has a 120Hz AMOLED display a...
Deirdre O'Donnell, 16 May 2022 18:11
Honor offers the MagicBook 14 2022 in Glacial Silver and Stary Sky Gray colour options. (Image source: Honor)

Honor MagicBook 14 2022: Intel Alder Lake refresh announced with NVIDIA GeForce GPUs

Honor has refreshed the MagicBook 14 for 2022. Now called the MagicBook 14 2022, the laptop comes with a choice of Intel Alder Lake-P processors and NVIDIA GeForce GPUs. Honor also offers the MagicBook 14 2022 in two colours, albe...
Alex Alderson, 16 May 2022 17:40
The KAT Walk C2 VR treadmill is now available via Kickstarter. (Image source: KATVR)

KAT Walk C2 VR treadmill from KATVR is now available via Kickstarter

KATVR has launched a Kickstarter campaign for the KAT Walk C2 VR treadmill. The gadget has a waist harness but otherwise allows you to move freely in 360°. Improvements on the first generation device include improved stability and...
Polly Allcock, 16 May 2022 17:27
The G15 5521 SE. (Source: Dell)

Dell's new G15 series of gaming laptops launches in India, Alder Lake platforms and RTX 3000-series graphics in tow

Dell has announced a new onslaught on the gaming laptop space in India. It will do so by distributing its latest G-series features across the G15 5520 and 5521 SE variants. They will both feature 12th-gen Intel processors and RTX ...
Deirdre O'Donnell, 16 May 2022 17:18
Two new e-bikes have been released by Mycle, the Cargo and the Compact Plus. (Image source: Mycle)

Mycle Cargo and Compact Plus e-bikes launch in the UK

Mycle has released the Cargo and Compact Plus e-bikes in the UK. Cargo is a cheaper load-bearing bike with up to 60 km (~37 miles) of range and a support for up to 210 kg (~463 lbs). The Compact Plus can fold down in 10 seconds. T...
Polly Allcock, 16 May 2022 17:18
The Ubisoft+ subscription service will be available to PlayStation owners in the near future (image via ubisoft)

Ubisoft+ to arrive on PlayStation soon; PS Plus Extra/Premium subscribers to get 23 free Ubisoft games starting next month

Ubisoft+, the company's game subscription service, will be available for PlayStation owners in the near future. Gamers who have subscribed to PlayStation Plus Extra or Premium, meanwhile, will get access to 23 games for no extra c...
Anil Ganti, 16 May 2022 16:48
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