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The HP Envy x360 15 makes it way too difficult for owners to add more RAM

The HP Envy x360 15 makes it way too difficult for owners to add more RAM (Image source: HP)
The HP Envy x360 15 makes it way too difficult for owners to add more RAM (Image source: HP)
Entry-level HP systems like the Pavilion or even Envy series are notorious for their difficult end-user serviceability. Not only are the bottom panels sharp and difficult to remove, but screws are frequently hidden underneath glued rubber feet to discourage simple RAM or storage upgrades.

Unlike most business laptops or gaming laptops, inexpensive consumer laptops are generally more difficult for end-users to service. After all, these types of users are less likely to be tech savvy and manufacturers would rather charge buyers extra for specific upgrades instead.

The latest HP Envy x360 15 convertible is a great example of the lengths OEMs would go to to discourage end-user tinkering. Though the system includes 2x SODIMM slots for RAM upgrades, actually accessing these slots can be time consuming and difficult.

Firstly, owners will need two types of screwdrivers just to remove the bottom panel: a Philips screwdriver and a torx wrench. Next, almost all of the eight screws are tucked underneath the rubber feet on the bottom of the laptop. The feet are glued onto the laptop and it's both easy to damage them and difficult to place them back perfectly. Once all the screws are removed, a sharp edge will be needed to carefully pry the edges and front corners of the bottom panel.

Once the panel is removed, you're still not done. Both SODIMM slots are covered by an aluminum shield held in place by clips. It's not the worst example we've seen as a few laptops require flipping the motherboard upside-down just to upgrade the RAM, but it still feels like overkill on a consumer convertible like the HP Envy x360 15 series.

Two Philips screw underneath the front rubber footing...
Two Philips screw underneath the front rubber footing...
plus five more Philips screws underneath the rear rubber footing
plus five more Philips screws underneath the rear rubber footing
Once inside, the aluminum shield must be carefully removed. The process is needlessly time-consuming for a simple RAM upgrade
Once inside, the aluminum shield must be carefully removed. The process is needlessly time-consuming for a simple RAM upgrade

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> Expert Reviews and News on Laptops, Smartphones and Tech Innovations > News > News Archive > Newsarchive 2020 06 > The HP Envy x360 15 makes it way too difficult for owners to add more RAM
Allen Ngo, 2020-06-20 (Update: 2020-06-20)