Not all it's cracked up to be? Galaxy S20 Ultra users now complaining of broken rear camera glass

Samsung has been having something of a rough time of it lately, particularly with its 2020 flagship Galaxy S20 Ultra. The most expensive smartphone in the Galaxy S20 range, the S20 Ultra is starting to look as though it has been jinxed. One user’s horror story has been followed up with other reports of overheating issues and also a display issue where the screen takes on a green tint.

While Samsung believes the green tint issue can be addressed in a future software update, a software update can't fix a broken rear camera array. Complaints about seemingly randomly broken rear camera glass are starting to mount on Samsung’s US forums with customers complaining that they have no idea what might have caused the damage. The damage varies from hairline fractures to more dramatic damage as pictured at the top right of this article.

At this stage Samsung is treating the problem as user inflicted damage unsurprisingly, but it will be interesting to see if the problem is, in fact, widespread. Samsung has had its fair share of embarrassments in recent times with the exploding Galaxy Note 7 still in the memory as well as last year’s botched Galaxy Fold launch. The last thing it needs, particularly with a significant dip in smartphone demand thanks to COVID-19, is for the Galaxy S20 Ultra to pick up a ‘lemon’ tag.